Customer Service Associate - ProMaxx

Job Description

Job Description

We are located in the South Hills of Pittsburgh

General Summary

This position is responsible for processing customer sales orders and online orders from a variety of sources, delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers.

Primary Responsibilities

·       Utilize the ERP system proficiently for order entry, inventory review, shipment processing, and invoicing.

·       Develop an understanding of the products offered.

·       Interact with various web order interfaces to retrieve and process online orders efficiently.

·       Adhere to established procedures for logging information related to online transactions.

·       Provide phone support to customers with an emphasis on online order assistance.

·       Escalate issues promptly when required, ensuring efficient resolution.

·       Perform other duties as assigned, including those related to online customer support and order processing.

·       Provide support for shipping area which may include packing orders, building kits and the preparation of parts for shipping and use in kits.

Education and Experience required:

·       High School Diploma required.

·       Three years of customer service experience with a focus on online platforms.

Key competencies:

• Effective communication skills, both verbal and written, with a focus on online communication channels.
• Strong attention to detail and a high level of accuracy, especially in online order processing.
• Superior phone etiquette with the ability to deal effectively with internal and external customers, peers, and management in an online context.
• Excellent data entry skills for quick and accurate input of online transaction information.
• Intermediate Microsoft Office skills, with a particular emphasis on tools relevant to online order processing.
• Experience with Electronic Data Interchange (EDI) is preferred in the context of online transactions.