Director of Rooms

Director Of RoomsReports to the General Manager, position is exemptWhat's In It For You$85,000-$95,000 Annual Salary RangeFlex Time OffPerformance Based Incentive PlanMedical, Dental, Vision, and Pet InsuranceEmployer Paid Basic Life and AD&DDiscounted pet insurance available through ASPCA401(k) Retirement Plan with employer matchStrong sense of belonging through diversity, equity, and inclusionInterested? Please read on...Who You AreYou are humble and understand the need to work side by side with others. You take feedback seriously to make things better. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness and ask the front desk what type of system they are using. You get excited when amenity packaging is on point or when you hear a guest service story created by an employee's intuition. You can also strip a bed as fast as the best housekeeper. Your career experience is eclectic and dynamic. You take great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed throughout your career. You get excited for customer service skills training and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable, not stuffy or cookie-cutter.The RoleThe Director of Rooms reports to the General Manager. It is critical the person in this role possess a diverse knowledge of Rooms Division operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. The Director of Rooms will support and lead the Rooms Division (i.e. Guest Services, Housekeeping, Security and Valet departments), ensuring innovative guest experiences, the delivery of outstanding guest service and the crafting of a dynamic team. The Director of Room's presence should be as regular in the lobby and floors as it is in their office. The Director of Rooms will also actively develop trusting and transparent relations with their peers on the Executive Committee, the managers who report to them and the associates of the hotel. As a leader within Aparium Hotel Group, they will work with a phenomenal group of peers who will insist that they are collaborative, humble, experienced and open-minded. No egos are allowed.What You Will DoUphold and model the company's principles of People, Place and Character, ensuring that self and team model and drive collaboration, intuitive service and translocal hospitalityActively participant in the interviewing, hiring, training, scheduling, coaching, and motivating of Rooms Division associates to create an environment that nurtures ideas and develops future talent for succession planningDemonstrate a passion and aptitude for all aspects of a guest's experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleServe as the shepherd of all on-property experiences, fostering the ability to uncover the details that will add a memorable special touch for guests and associatesParticipate in and/or leads daily briefings, weekly Rooms leadership meetings and monthly departmental staff meetings to further develop ideas and objectives within the Rooms Division teamModel an approachable, collaborative style where helpful feedback and strategic thinking is used to remedy any previously missed opportunitiesWork with Rooms Division managers to assign associates activities for the dayPartnering with Rooms Division managers to check in on their teams' accomplishments, ensuring standards are achieved and associates feel supported and motivated to meet and exceed guest needsObserve conditions of all physical facilities and equipment in the hotel operation, working in collaboration with Rooms Division management, Facilities management and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures and equipment throughout the hotel is maximizedLead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates, responding swiftly and effectively in any hotel emergency of safety situationBe fluent in operational metrics, KPI's and P&L's, demonstrating critical thinking skills by connecting with those with operational observationsProvide coaching and corrective action that targets root causes of issues and the highest priorities in the Rooms Division operationParticipate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback in order to give a voice to the Rooms Division at the highest leadership levelWork directly with outside contracted companies to ensure quality and timeliness of work, developing long term partnershipsChampion Aparium divisional and hotel wide initiatives and best practices by ensuring time is taken to effectively communicate and/or train on the purpose of each initiativeCommunicate regularly with the General Manager to provide updates and align on priorities, discussing plans and making requests for any additional resources to support the operationsAny additional tasks and responsibilities as requested by the General Manager in support of a successful operationHow You Will LeadEmbody leading by example by working directly with each member of your team, being willing to coach and counsel with gentle correction and purposeful feedbackOpenly collaborate with all departments in the hotel to provide an exemplary guest experience, being comfortable in discussing ideas before implementing a decision that will impact operations property-wide, as the hotel cannot function successfully in silosBe respectful in your daily interactions with the GM, your direct reports, your peers, guests and vendors, being an example of the utmost professionalism and a pillar in your communityDemonstrate your skills of being highly analytical in thought and recommendations, without acting like the smartest person in the roomContinually seek out the facts when making decisions; expressing a point of view without it being ego-drivenDisplay adaptable interpersonal skills, being able to engage others in general conversation to build rapport quickly, while also being able to adapt communication and presentation styles to engage a wide range of audiences and stakeholdersApproach fact finding and discovery missions in a collaborative way; valuing input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementationBe passionate in driving results, effectively collaborating with others to do so, garnering their support through influence, not by leaning on the titleBe comfortable in being a "general" in identifying strategic needs, yet maintain the ability to be a "soldier" to ensure the implementation of a strategic plan is implementedPrioritize and organize your own work; when necessary, working flexible or extended hours to support needs within the Rooms DivisionWhat You Will NeedPassion for the People, Place and Culture of our communityA love for guest service is requiredAn ability to demonstrate resiliency, optimism, creative thinking and composure under pressureA minimum of (5) five years experience in customer service management, ideally within an upscale, lifestyle or luxury hospitality productAdaptable interpersonal skills to communicate and address all associate levels of the hotel effectivelyProfessional reading, writing and verbal proficiency in the English language, conversational Spanish is a plus, but not requiredIntermediate skills in Microsoft Excel, Word and PowerPoint to create spreadsheets, proposals and presentationsExperience utilizing property management systemsDue to the cyclical nature of the hotel industry, the ability to work varying schedules to reflect the business needs of the hotel is requiredWho We AreHotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target