Vice President, Payments & Fraud Prevention

Vice President, Payments & Fraud Prevention

Los Angeles, CA

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

The Vice President, Payments & Fraud Prevention to lead AXS's global payments and fraud strategy. This role is central to our mission of delivering a seamless, secure, and reliable ticketing experience for millions of fans worldwide. The ideal candidate is a proven leader with deep expertise in ecommerce payments and fraud prevention, who can balance operational excellence with forward-looking strategy. You'll partner across Product, Engineering, Operations, Commercial, and Finance teams to drive resiliency, efficiency, and growth. To be successful, the Vice President, Global Fraud Prevention must act as a key cross-functional partner, leveraging deep domain expertise to guide a large, always-on ticketing organization. This includes clearly communicating performance and strategic priorities to the executive team.

What You'll Do

• Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions.
• Oversee the payment and fraud costs, driving and executing a data strategy that delivers actionable insights into all financial aspects of these functions
• Position Payments and Fraud Prevention as growth drivers rather than cost centers, servicing as a thought leader on new initiatives and optimizations, while partnering closely with the AXS Sponsorship team to explore and execute strategic partnerships
• Lead the overall administration of payment-related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance
• Develop a deep understanding of AXS' infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation
• Continuously improve core payments and fraud performance metrics including authorization rates, cost drivers (e.g. local payment methods), user experience and conversion, fraud incidence, and chargeback recovery
• Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages
• Partner cross-functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution
• Oversee the operations of a 24/7 global fraud prevention team based across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events across all markets.
• Stay ahead of regulatory developments in the payments industry and assess their implications for AXS' operations and strategy
• Proactively identify and report Payments and Fraud risks that could impact business operations, settlement and reconciliation process, or key financial metrics
• Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long-term resiliency strategies
• Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization

What You'll Bring

• BA/BS Degree (4-year) related field
• 10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high-scale, high-demand environments. Marketplace or complex platform experience strongly preferred.
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.
• Lifecycle Knowledge: Strong command of the end-to-end payment processing lifecycle, with an understanding of global vs. domestic nuances and their implications for fraud prevention and loss mitigation. Experience in ticketing and/or digital goods industries is highly desirable.
• Global Leadership: Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands.
• Analytical Skills: Highly data-driven, with the ability to define, track, and present KPIs; build detailed analyses; and develop forward-looking financial scenarios and projections.
• People Leadership: Skilled coach and mentor with experience managing and developing large, diverse, and globally distributed teams.
• Executive Communication: Adept at crafting compelling, metrics-driven strategies and presenting them persuasively to senior executives and stakeholders
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box " in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $173,215 - $210,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People we're not kidding!
• Meaningful Mission Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee'