HVAC Service Manager

Job Description

Job Description

HVAC Service Manager — Lead a Growing Service Team

DiBiase Heating, Cooling & Plumbing  is growing, and we're looking for an experienced HVAC Service Manager to lead our team of service technicians.

This is a key leadership role in our company — not just a desk job. You'll run the service department, support and develop a team of technicians in the field, and make sure every customer gets the quality and response time we've built our reputation on. If you're a strong technical leader who enjoys coaching techs, solving problems, and building a department that's both profitable and proud of its work, we want to talk to you.

Since 2008, DiBiase Heating, Cooling and Plumbing Company has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. We are proud to introduce our new Plumbing Department, expanding our commitment to providing complete home comfort. Our goal is to deliver reliable, professional services that give our customers the comfort, convenience, and peace of mind they deserve.

Our team is home to some of the most qualified technicians in the industry, who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality, skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!

• Lead, coordinate, and supervise field technicians performing HVAC service, repair, and maintenance, support
• Own the profitability and day-to-day performance of the service department
• Supervise the Service Dispatcher(s) and parts person, and manage service schedules and resources so the right tech gets to the right job
• Work alongside technicians in the field when appropriate — you're a leader who can still turn a wrench
• Troubleshoot and oversee equipment repair using schematics, meters, and diagnostic tools
• Quote large repair jobs and obtain customer approval
• Review all service invoices daily, including daily accounting/billing, and approve daily time cards
• Review all warranty invoices and make sure valid warranty claims — parts, materials, and labor — are properly submitted to vendors
• Set service inventory policies and pricing; secure work and drive revenue for the department
• Conduct site inspections to assess system performance and recommend improvements or repairs
• Support ongoing training for technicians on new equipment and procedures
• Make sure service vehicles are clean, properly stocked, and running well — including monthly vehicle and tool inspections and fleet maintenance
• Ensure all work meets the highest quality standards, safety standards, and industry regulations

• 10+ years of related experience in HVAC service — including customer service, management, or a technical leadership role — or an equivalent combination of education and experience
• A strong technical understanding of HVAC systems, with the ability to diagnose and repair problems quickly and accurately
• Proven leadership: you can manage, motivate, train, and hold a team accountable
• Excellent problem-solving and customer service skills
• Strong organization and the ability to multi-task in a fast-paced department
• Solid computer skills
• High school diploma (or equivalent)
• Valid driver's license with a clean driving record

• Top-notch benefits, great pay, Department Bonus and an awesome culture and team to work with
• A leadership role with real authority to run and grow your department
• A growing company where your work is noticed and your ideas matter
• A skilled team of technicians and dispatch support behind you

Apply today and tell us about your HVAC service and leadership experience. We're looking for the right person to grow with us for the long term.