Automotive Service Advisor

Corinth CDJR Nissan

Corinth, MS

Greeting customers and directing them to an available technician
Consulting with technicians about needed repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Overseeing and managing the service center's scheduling and workflow
Informing customers of changes in service or when their vehicle is ready to be picked up

BENEFITS

Medical
Dental
Vision
401(k)
Paid Training
Paid Vacation
Holiday Pay

RESPONSIBILITIES

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

REQUIREMENTS

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Vacancy posted 4 days ago

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