FedEx Ground Operations Manager (Business Contact - BC)

Job Description

Job Description

An independent service provider for FedEx Ground in the Evansville, IN area (including significant services areas in KY) is seeking a highly motivated Business Contact/ Operations Manager (“BC”) to oversee the daily operations of a FedEx Ground Pickup & Delivery operation.

The BC role will serve as the primary operational leader responsible for recruiting, driver management, safety, service performance, route execution, fleet oversight, routing & compliance with FedEx standards.

The ideal candidate is a strong leader who thrives in a fast-paced environment, can manage multiple priorities, and is committed to building a high-performing team.

Responsibilities:

Operations Management

• Oversee daily pickup and delivery operations to ensure service goals are achieved
• Manage route planning, dispatch, and daily execution
• Monitor service levels, scan compliance, customer service metrics, and operational performance
• Coordinate weekly driver scheduling to minimize overtime and turnover.
• Ensure all routes are properly staffed and vehicles are operational each day
• Coordinate contingency plans for call-outs, vehicle breakdowns, and service disruptions

Leadership & Driver Management

• Recruit, interview, hire, train, and develop drivers
• Conduct ride-alongs, performance evaluations, and coaching sessions
• Manage driver schedules, attendance, and productivity
• Address employee concerns and resolve operational issues promptly
• Foster a positive, safety-focused work environment

Safety & Compliance

• Ensure compliance with FedEx Ground policies and procedures
• Monitor driver safety performance and conduct safety meetings
• Oversee accident investigations and corrective action plans
• Maintain DOT compliance and required documentation
• Ensure all vehicles meet company and regulatory standards

Fleet Oversight

• Coordinate preventative maintenance schedules
• Monitor vehicle condition and repair needs
• Work closely with mechanics and vendors to minimize downtime
• Maintain fleet records and compliance documentation

Financial & Administrative Responsibilities

• Assist with budgeting and cost control initiatives
• Monitor payroll, overtime, fuel usage, and operational expenses
• Review operational reports and identify opportunities for improvement
• Volume growth and territory expansion initiatives

Qualifications

• High school diploma or GED required
• Previous management or supervisory experience required
• Logistics, transportation, delivery, or FedEx Ground experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple employees and priorities simultaneously
• Proficient with computers, reporting systems, and operational software
• Valid driver's license with acceptable driving record

Preferred Experience

• FedEx Ground Pickup & Delivery operations
• Route management and dispatch DOT compliance and safety programs
• Fleet management
• Driver recruiting and retention
• Ground Cloud, DRO, FRO or similar routing software

Physical Requirements

• Ability to work in a fast-paced operational environment
• Ability to work flexible hours, including early mornings, evenings, weekends, and peak seasons
• Ability to occasionally lift up to 75 pounds unassisted and 150 pounds with assistance

Compensation & Benefits

• Competitive salary - $75,000
• Additional performance-based bonus opportunities
• Paid training and professional development
• Paid time off
• Benefits package (if applicable)

FedEx approval is a condition of employment

\nCompany Description

eTruckBiz offers professional end-to-end recruiting services tailored specifically for contracted FedEx Ground Service Providers — from candidate sourcing to onboarding — so contractors can focus on running a safe & efficient business.

Company Description

eTruckBiz offers professional end-to-end recruiting services tailored specifically for contracted FedEx Ground Service Providers — from candidate sourcing to onboarding — so contractors can focus on running a safe & efficient business.