Client Service Associate

Client Service Associate

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Our Lacey, WA office has an exciting opportunity for a Client Service Associate! This role is a vital part of our team, responsible for providing exceptional service and support to clients, external partners, and internal advisors. You will contribute to a culture of collaboration and continuous improvement, with opportunities for growth and team leadership.

This role is an On-site position.

In the spirit of pay transparency, we are excited to share the hourly rate for this position is $30.00 to $35.00 per hour, depending on experience.

Primary Job Functions

• Ensure accurate completion of prospect and new client documentation and setup
• Follow up on fund transfers from surrendering companies
• Maintain the Salesforce CRM database and client files, including filing, copies, and data entry
• Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate tracking tools

Client Relationship Management

• Engage with clients to understand their history and financial needs
• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs)
• Communicate with clients to clarify requests and determine next steps, including resolving issues or coordinating with advisors
• Facilitate communication with clients' tax or legal counsel as needed, including death claim processing

Client Review Preparation and Follow-Up

• Gather client data and prepare materials for meetings and reviews
• Conduct tax research (such as 1099s) and complete review follow-up actions

Industry, Product, and Company Knowledge

• Apply knowledge of WEG's Suitability Guidelines, operational processes, and sales model
• Maintain a working proficiency with financial products such as annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
• Attend client service training, company educational events, and vendor presentations as needed

Team and Corporate Support

• Assist advisor team operations with process improvements
• Complete operational projects to support enhancements and changes
• Share process and sales updates with the team
• Mentor and train Client Service Associates (CSAs)
• Manage vendor relationships in accordance with service level agreements
• All other duties as assigned.

Education & Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
• Customer service training, knowledge, or experience
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Ability to work as a team member
• Ability to learn WEG's sales model, processes, and procedures
• Strong attention to detail
• Effective problem-solving skills
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. The Client Service Associate role is compensated through a combination of base salary and variable pay, with total compensation aligned to performance metrics and company goals.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability, workers compensation employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.