Printing Estimator/Customer Service - Onsite

Client Project Manager

Do you enjoy variety in your workday? Do you thrive in a fast-paced environment? Do you enjoy working with people? If you are excited by contributing to company growth, then this is an opportunity to make an immediate impact at Plum Grove, a growing print marketing agency in Cary, Illinois. We are a casual but dedicated team, and due to continued growth we have an opening for an experienced printing estimator/CSR (our formal title is "Client Project Manager") who upholds our family values and is passionate about exceeding client expectations. Client Project Managers are responsible for all aspects of the customer experience. The position handles requests from clients and our sales team, processes and invoices orders, manages printing and marketing projects from start to finish, works with vendors on brokered products, reviews projects for accuracy, and ensures projects get delivered on time. Estimating covers a wide range of print jobs, direct mail, and promotional products, requiring analysis for each project to match the right equipment and vendors to the job for the best cost for the client. This position is onsite in Cary, Illinois, and you can bring your dog to work with you!

Key Job Activities:

• Consult and assist customers throughout the ordering process via email, phone, chat and occasionally in person.
• Receive, process, manage, track and invoice orders.
• Act as a liaison between clients, sales, and production/vendors.
• Communicate with internal departments and external vendors to complete projects accurately and meet due dates.

Requirements:

• Skills: A minimum of 1 year of print estimating experience is required. Exceptionally helpful, going above and beyond to take care of customers. Strong verbal and written communications skills as it relates to phone conversations, chat, email and working with clients. Expert knowledge of printing (CMYK, spot colors, crops, bleeds, press-ready art, paper stocks, offset, digital printing, etc.). Strong eye for detail, organization, and project management. Proficient in order entry, Windows, Outlook, Excel, Word. Experience with Customer Relationship Management (CRM) and Order/Estimating software preferred. Clerical speed and accuracy. Promotional products experience a plus.
• Education: High school diploma is required. Associate or bachelor's degree preferred.

Benefits:

• Hourly rate commensurate with experience. Dog-friendly work environment. Benefits include health, dental, vision, STD, LTD, life insurance, 401k with company match, direct deposit, profit sharing, anniversary bonuses, paid vacation days, paid holidays, and more.

About Plum Grove: Plum Grove empowers businesses to connect with the world, tell their story, build their brands, and promote growth through innovative marketing solutions. The one-stop shop offers over 1 million ways to market your business with award-winning creativity in print, direct mail, trade show exhibits, and promotional swag. With over 40 years of history and experience, and an average employee tenure of more than 15 years, Plum Grove prides itself on both its powerful force of seasoned experts and the strong family values that are the foundation of its culture.