Patient Services Coordinator II

Patient Services Coordinator IIFounded in 1991, Illinois Bone & Joint Institute, LLC (IBJI) is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.What you can expect from us:A positive team environment with colleagues and managers committed to your successA culture of Trust, Respect and PrideLeadership Development pathwaysOpportunities to support IBJI Cares - our philanthropic groupCareer growth - as IBJI continues to grow, so do opportunitiesExpectations of the Patient Services Coordinator II role:Customer Service skills in a fast paced, multifaceted public-engaging environmentProfessional verbal and written communicationTechnical proficiency to work with multiple software platformsFace to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefitsAvailable to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on FridaysNo WeekendsOccasional travel to nearby clinics to assist with coverageThe main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Responsibilities:Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredAssist in training staff and mentoring new employees within departmentMaintains clean and safe work environmentOther office duties as assignedRequirements:Education:High school diploma or equivalent requiredAssociates degree preferred (healthcare concentration field a plus)Experience:Minimum three years experience in customer service role required (medical office experience is a plus)Minimum 1 year in a patient services related role preferredEHR experience with Epic experience preferredSkills:Knowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Insurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate process.Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental Demands:Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.Environmental/Working Conditions:Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.