Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of four. Before becoming a State Farm agent, I worked as a State Farm Agency Field Specialist, State Farm Team Member, and in banking. Those experiences helped shape my passion for helping people, developing others, and building strong customer relationships.

I am a graduate of Florida State University and the United States Merchant Marine Academy. My wife and I have been married for more than 20 years, and we have three children. Outside of work, I enjoy golfing, hiking, traveling, coaching youth sports, and staying involved in the community. I also serve as a pastor at Glory Community Church and support several local organizations and outreach initiatives.

Our agency is built on teamwork, accountability, and personal growth. We provide ongoing training, coaching, professional development opportunities, and participation in the Agent Aspirant Program for team members interested in agency ownership. I'm looking for someone who is hungry, humble, driven, and eager to grow. If you're looking for a supportive environment where hard work is recognized and growth is encouraged, we'd love to meet you.

ROLE DESCRIPTION:
As a CSR with Trevor Butcher State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.