Sr Mgr Tech Del/Partner Mgmt (US)

Work Location:Charlotte, North Carolina, United States of AmericaHours:40Pay Details:$110,760 - $166,400 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Technology SolutionsJob Description:The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.Depth & Scope:Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional areaSets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspectiveExpert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projectsProgram & Delivery LeadershipLead end-to-end delivery of the Actimize CTR program, from requirements through deployment.Own delivery timelines, scope, risks, and resource planning across multiple workstreams.Manage overall program governance, reporting, decision forums, and executive updates.Oversee Actimize implementation for CTR detection, workflow, routing, and filing (e.g., RCM, CDD, UDM, WLF experience beneficial).Coordinate with Actimize vendor teams for rules configuration, data integration, testing, performance tuning, and defect resolution.Ensure solutions adhere to bank architecture, security, and operational standards.Manage delivery activities for Actimize vendor consultants, offshore/onshore resources, and internal engineering teams.Track vendor deliverables, SLAs, technical design quality, and milestone adherence.Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.Sound knowledge of external competition, emerging, industry and/or market trends in relation to own businessIntegrator role that oversees various technology functions / resources to deliver business technical solutions or shared serviceOversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service managementDirects/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexityUnderstands strategic direction (including financials) and champions alliances to benefit the Bank and/or departmentAdvocates for operational improvements to enhance the divisions value to the organizationEducation & Experience:Undergraduate degree or Technical CertificateGraduate degree, preferred10+ years related experienceExpert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projectsSound knowledge of external competition, emerging, industry and/or market trends in relation to own businessUnderstands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organizationPreferred Qualifications:Experience implementing CTR modules using Actimize ECM or ActOne (RCM).Background in AML transaction monitoring and case management platforms.Knowledge of Oracle, Azure, cloud environments, or containerized deployments.Must sit onsite #Hybrid Only : Charlotte, NC; Mount Laurel, NJ; Fort Lauderdale, FLCustomer Accountabilities:Understands and supports the Banks Customer Service StrategyConsiders the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityLeads, coaches and models quality service delivery at every interactionSupports the ongoing improvement of the partner/Customer experienceEmployee/Team Accountabilities:Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategySupports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the teamBuilds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategiesRole model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control cultureCreates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experienceLeads, coaches and develops a highly effective team by ensuring ongoing training and performance and development managementPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD