Sr. Creative Account Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Senior Creative Account Manager is a creative account- and project-management-focused leader responsible for orchestrating the end-to-end workflow of creative campaigns across Mint Mobile & Ultra Mobile, including UX/UI, social (organic and paid), digital, and broader integrated marketing initiatives. This senior-level role requires a high degree of independence, strategic thinking, and problem-solving ability. The ideal candidate is a self-directed professional who takes ownership of projects from inception to completion, anticipates challenges before they arise, and makes sound decisions with minimal oversight. This role does not produce creative work directly. Instead, it serves as the operational and strategic backbone that connects internal creative teams—including UX/UI, Design, Copy, and Animation—with marketing partners, internal stakeholders, and business clients. Success is measured by the team's ability to align creative deliverables with project objectives, deliver work on time, and contribute to campaign performance while maintaining brand consistency. Responsibilities: Senior-Level Ownership & Independent Problem Solving Operate with a high degree of autonomy, independently managing multiple projects and workstreams simultaneously without requiring close direction or oversight. Apply strategic, high-level thinking to anticipate workflow challenges, identify risks early, and develop proactive solutions that keep campaigns on track. Exercise sound judgment in ambiguous situations, making confident decisions on prioritization, resourcing, and escalation paths that serve both project and business needs. Serve as a trusted senior resource for internal teams and stakeholders, bringing a solutions-oriented mindset and a calm, authoritative presence to complex or fast-moving projects. Campaign Management & Creative Strategy Lead the creative development process for acquisition campaigns and social initiatives, coordinating with internal clients and agency partners to ensure visual assets and copy strategies align with business goals and brand standards. Manage and support fully integrated campaign efforts — spanning UX/UI, social (organic and paid), digital, and other creative channels — ensuring high-quality executions across all touchpoints. Measure success through alignment of creative outputs with project objectives, timely delivery, and contribution to overall campaign performance. Project & Workflow Management Lead creative account workflows from initiation through final delivery across all creative channels, managing day-to-day production, account operations, and project coordination for both XD and social workstreams. Independently scope and monitor workloads across simultaneous projects; proactively identify and communicate timeline risks, resource constraints, deliverable schedules, and scope changes to stakeholders. Manage day-to-day escalations and troubleshoot creative production challenges, ensuring workflow blockers are resolved quickly and teams remain on track. Stakeholder & Meeting Coordination Serve as the primary point of contact for all project meetings — including kick-offs, WIPs, and creative reviews — facilitating discussion, maintaining accurate records of decisions, and distributing clear action items to the broader team. Act as the liaison between internal business stakeholders and creative teams, translating business requirements into clear, actionable creative briefs and project scopes. Manage relationships and day-to-day coordination with external partners, ensuring deliverables are on brief, on time, and aligned with campaign objectives. Cross-Functional Collaboration Collaborate with internal creative teams — including UX/UI, Design, Copy, and Animation — as well as marketing partners to coordinate schedules, align on deliverables, and remove workflow blockers. This role coordinates and facilitates creative work, not executes it. Collaborate with the Sr. Creative Director and lane leads on process optimization and to develop scopes of work based on business and functional requirements. Qualifications: Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Marketing, Advertising, or related field 4-7 years Solid Creative Account Development Management (client and/or agency experience). 4-7 years Ability to manage innovative creative ideas while adhering to brand guidelines. Strong understanding of Direct Marketing techniques. Ability to optimize creative based on results and handle multiple projects simultaneously. At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $86,900 - $156,700 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. About T-Mobile: T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience. About TMUS Global Solutions: TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking. TMUS India Private Limited operates as TMUS Global Solutions. We take equal opportunity seriously—by choice. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by applicable local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, employees, and other personnel, please visit our U.S. Workforce Privacy Notice or our International Personnel Privacy Notice.