Medical Office Receptionist / Front Desk Position

Job Description

Job Description

Position Overview

We are seeking a friendly, organized, and dependable Front Office Receptionist to join our growing medical practice. This role is ideal for someone who enjoys working with people, is detail-oriented, and wants to build a career in healthcare. Prior medical office experience is helpful. When applying, please include a brief note telling us:

• Why you are interested in working in a medical office

• Your availability (days and hours)

• Your previous customer service or receptionist experience (if applicable)

Applications that include this information will be prioritized for review.

Key Responsibilities

Patient Communication & Scheduling

• Answer incoming phone calls in a professional and courteous manner

• Schedule new and returning patient appointments

• Take and route patient messages appropriately

• Return calls and follow up with patients as directed

• Provide clear and helpful information to patients regarding appointments and office policies

Front Desk Operations

• Welcome patients and assist with check-in and check-out

• Verify patient demographic and insurance information

• Collect copays and outstanding balances

• Maintain an organized and welcoming front office environment

• Help ensure smooth patient flow throughout the day

Insurance & Administrative Support

• Verify insurance eligibility and benefits (training provided)

• Communicate patient financial responsibilities when applicable

• Assist with basic insurance and administrative tasks

• Work with the billing team to obtain necessary information

Scheduling & Office Coordination

• Assist with maintaining daily provider schedules

• Support surgical scheduling processes (training provided)

• Help coordinate appointments, paperwork, and follow-ups

Electronic Medical Records (EMR)

• Enter and update patient information in the electronic medical record system

• Document phone calls and patient communications accurately

• Experience with electronic medical records is a plus; training available

(eClinicalWorks experience preferred but not required)

What We Offer

• Training provided

• Supportive team environment

• Opportunity to gain healthcare experience

• Stable daytime schedule

• Career growth opportunities within the practice

Ideal Candidate

Someone who is friendly, dependable, eager to learn, and enjoys helping patients feel comfortable and supported during their visit.

Qualifications:

· HS Diploma or equivalent required; Bachelor's degree preferred.

· Minimum of two years progressive experience working in a medical practice, preferably in OBGYN.

· Experience working with EMR systems with knowledge of functionality; eCW a plus.

· Knowledge of medical terminology, medical billing, and insurance reimbursement.

· Ability to lead and manage a team, with experience in conflict resolution.

· Ability to provide critical thinking skills, solve problems and identify solutions.

· Strong attention to detail and accuracy.

· Displays a professional and positive outlook and manner.

· Must be dependable, reliable, and punctual.

· Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.