Bilingual Certified Medical Assistant/Office Manager

Job Description

Job Description

Join Our Team as a Bilingual Certified Medical Assistant!

Are you a Certified Medical Assistant with a passion for providing exceptional patient care? Do you thrive in a fast-paced, supportive environment where your bilingual skills can make a real difference? Mt. Zion Medical and Nursing Services, PA, located in Matthews, NC, is looking for a dedicated and compassionate individual to join our team!

About Us

At Mt. Zion Medical and Nursing Services, PA, we are committed to delivering high-quality, patient-centered care. Our team values professionalism, empathy, and a collaborative spirit. We take pride in fostering a welcoming environment for both our patients and staff.

Position Summary

The Bilingual Certified Medical Assistant / Office Manager is responsible for supporting both the clinical and administrative operations of the medical office. This position requires a professional, dependable, and compassionate individual who can communicate effectively with patients in both English and Spanish.

The employee will assist the provider with patient care, manage front office duties, support daily clinic workflow, and help ensure that patients receive respectful, efficient, and high-quality care. This role also helps maintain office organization, patient confidentiality, and compliance with HIPAA and clinic policies.

Key Responsibilities

Clinical Responsibilities

• Room patients and prepare them for provider visits.
• Take and document vital signs, including blood pressure, pulse, temperature, weight, height, oxygen level, and respirations.
• Review and update patient medical history, medications, allergies, and reason for visit.
• Assist the provider with examinations, procedures, and patient care as needed.
• Prepare, clean, and stock exam rooms before and after each patient visit.
• Collect specimens and prepare lab orders as directed by the provider.
• Administer injections or medications only as ordered by the provider and within scope of training and certification.
• Document patient information accurately in the electronic medical record.
• Follow infection control, OSHA, HIPAA, and clinic safety guidelines.

Clinical Responsibilities

• Room patients and prepare them for provider visits.
• Take and document vital signs, including blood pressure, pulse, temperature, weight, height, oxygen level, and respirations.
• Review and update patient medical history, medications, allergies, and reason for visit.
• Assist the provider with examinations, procedures, and patient care as needed.
• Prepare, clean, and stock exam rooms before and after each patient visit.
• Collect specimens and prepare lab orders as directed by the provider.
• Administer injections or medications only as ordered by the provider and within scope of training and certification.
• Document patient information accurately in the electronic medical record.
• Follow infection control, OSHA, HIPAA, and clinic safety guidelines.

Bilingual Responsibilities

• Communicate with patients in English and Spanish.
• Assist Spanish-speaking patients with forms, appointments, instructions, and general clinic information.
• Help ensure patients understand office policies, follow-up instructions, and provider recommendations.
• Provide respectful and clear communication to patients from diverse backgrounds.

Required Skills and Qualifications

• Certified Medical Assistant (CMA) certification is required.
• Fluency in both English and Spanish is essential for this role.
• At least 2 years of experience working as a Certified Medical Assistant.
• Strong interpersonal and communication skills.
• Ability to multitask and work efficiently in a team-oriented environment and in a busy medical office setting.
• Must be professional, dependable, compassionate, and detail-oriented
• Medical office or primary care experience preferred.
• Must follow HIPAA guidelines and maintain patient confidentiality.

Why Join Us?

While we do not currently offer additional benefits, working at Mt. Zion Medical and Nursing Services, PA, means becoming part of a team that values your skills and contributions. You’ll have the opportunity to make a meaningful impact on the lives of our patients and grow in your career alongside a supportive and dedicated team.

Our Culture and Values

At Mt. Zion Medical and Nursing Services, PA, we believe in treating everyone—patients and staff alike—with respect, kindness, and dignity. We are passionate about creating a positive workplace culture where collaboration and excellence are celebrated every day.

Ready to Apply?

If you meet the qualifications and are excited about the opportunity to make a difference in our community, we’d love to hear from you! Apply today to join the Mt. Zion Medical and Nursing Services, PA family and help us continue to provide exceptional care to our patients.

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