Front Desk Agent

Front Desk AgentSouth Coast Winery Resort & Spa is seeking a warm, professional, and service-driven Front Desk Agent to be the welcoming face of our luxury resort. If you take pride in creating exceptional first impressions and delivering memorable guest experiences, we'd love to meet you.What You'll DoGreet guests with genuine hospitality and ensure a seamless check-in and check-out experienceManage reservations, room assignments, billing, and cash handling accuratelyRespond to guest inquiries, requests, and concerns promptly and professionallyCoordinate with Housekeeping, Maintenance, and Guest Services to exceed guest expectationsMaintain knowledge of resort amenities, winery offerings, spa services, and local attractionsUphold brand standards, policies, and procedures at all timesWhat We're Looking ForPrevious hotel front desk or customer service experience preferredStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask and remain calm in a fast-paced environmentFlexibility to work evenings, weekends, and holidays as neededExperience with hotel PMS systems is a plusWhy Join South Coast Winery Resort & SpaWork in a beautiful luxury resort and winery settingCompetitive pay and benefitsEmployee discounts on dining, spa, and retail offeringsOpportunities for growth and career developmentBe part of a passionate team dedicated to excellence in hospitalityAt South Coast Winery Resort & Spa, every guest experience begins with you.Compensation: $17.00 per hourCarter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.PurposeEnriching lives by crafting exceptional environments and experiences.NicheWe design, build and care for unique settings where communities thrive and memorable experiences come to life.We are an Equal Employment Opportunity employer. Carter Hospitality Group, LLC