Customer Support Specialist

Job Description

Job Description

ProMinent Fluid Controls is the reliable solutions partner for Water and Wastewater treatment products and a manufacturer of components and systems for chemical fluid handling. Based on our innovative products, services and industry-specific solutions, we provide more efficiency and safety for our customers – worldwide.

Why join us?

• We are committed to an environment that focuses on EXCELLENCE by:

  Fostering a COMMUNITY that values individuals

  GROWTH by empowering others to achieve success

  SERVICE that surpasses expectations

  QUALITY products with an emphasis on continuous process improvements

• You will experience growth in yourself and through the company you work with.
• Our mission is to be the reliable solution partner for water treatment as well as a manufacturer of components and systems in the entire field of fluid metering technology. With our innovative products, services and industry-specific solutions, we are committed to bringing higher efficiency, quality and safety to our customers.
• The management staff is committed to providing an atmosphere that supports our values and encompasses our mission in all we do through the application of our products as the recognized experts in chemical feed.
• Our benefits for full-time employees include both company-sponsored and employee-contributed programs such as: Health insurance, dental, vision, short-term disability insurance, long-term disability insurance, life insurance, long-term care insurance, paid holidays, paid time off, credit union membership, and a 401(k).

POSITION SUMMARY:

This position handles inquiries from CV, Distributors, Representatives and OEM’s regarding the selection, application and/or pricing of the ProMinent Fluid Controls product line.

POSITION RESPONSIBILITIES:

Primary Responsibilities:

• Compose quotations for various applications and parts.
• Communicate routinely with Regional Sales Managers and Corporate Accounts Manager.
• Maintain Ongoing Knowledge of CV/Distributor/Rep Activity in assigned Regional Manager Territory.
• Interact with MRP controllers & resolve any outstanding issues and/or problems as needed to expedite delivery of orders.
• Interact with other departments to assure the timely delivery, service or resolution of complaints.
• Field simple technical-related questions.
• Obtaining and routing of lead information to the appropriate CV, Distributors and/or Representatives.
• Promote and maintain positive customer relations.
• Contribute to the Success of the Sales Team and meet assigned sales goals.
• Assist clients with general basic troubleshooting: pump priming, and wiring.
• Make equipment recommendations to clients.

ProMinent Expectations:

• Adhere to Company policies and procedures.
• Punctual attendance.
• Maintain work area in a neat and organized manner.
• Accomplish goals, meet deadlines and objectives.
• Support Client, Company and Team.
• Maintains company confidentiality.
• Other duties as required to attain company goals.

KNOWLEDGE, SKILLS AND ABILITIES:

Required:

• Three-five years Inside Sales/Customer Service experience required and/or experience in a technical, mechanical or chemical related field.
• Education: High school diploma required. with a preference of higher learning either in a sales/marketing discipline or a technical related field.
• Experience solving technical-related concepts and/or questions.
• Should be available for limited travel (possibly to attend trade shows, training courses).
• Networking, influencing, facilitating, and negotiating skills.
• Ability to exercise flexibility, initiative, good judgment and discretion.
• Ability to work in a team environment by contributing to the success of the department.
• Professional individual.
• Results driven.
• Self- directed and self-motivated.
• Must have a valid driver’s license.
• Proficient in MS Word, Excel, and Outlook.
• Strong written and verbal communication, interpersonal, and customer-service skills.
• Ability to multi-task and prioritize accordingly.
• Ability to work in a fast-paced environment.

Preferred:

• SAP experience.
• Salesforce experience.

ProMinent prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug test and a background check.