Supervisor, Training

At DP World Contract Logistics , we're redefining the future of supply chain solutions. Our Data Center Excellence team is at the heart of this transformation, ensuring seamless, scalable, and secure operations across our global contract logistics footprint. We're looking for a Launch Training Supervisor to lead the successful deployment of new data center initiatives and drive operational excellence from day one.

About the Role:

The Launch Training Supervisor plays a critical role in ensuring new-site operations achieve rapid competence and operational sustainability. Working under the Training & Standards Manager, this role is responsible for the direct observation of operational processes, the accurate creation of standard work documentation, and the hands-on delivery and evaluation of launch training during pre-launch, go-live, and stabilization.

This position serves as the eyes and ears at the Gemba, validating how processes are performed, identifying gaps, ensuring alignment with the official Launch Training Standard, and transforming operational behaviors into clear, visuals - Draft, edit, and maintain Statement of Work (SOW), Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and visual job aids with clarity and alignment to customer processes, DP world standards or best industry practices.

-including SOPs, SOWs, SWIs, and job aids. The Launch Training Supervisor owns the execution of training events, skills evaluations, certification activities, and ongoing sustainment audits that validate whether newly launched operations maintain standards after handoff.

How You Will Contribute:

• Process Observation & Workflow Validation
  • Conduct structured Gemba observations to validate operational processes against designed workflows, SOPs, and engineering standards.
  • Identify gaps, inconsistencies, and non-standard behaviors; communicate findings to the Training & Standards Manager.
  • Document real-world process variations and ensure they are captured, corrected, or escalated as needed.
• Process Documentation (SOW, SOP, SWI, Job Aids)
  • Draft, edit, and maintain Statement of Work (SOW), Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and visual job aids with clarity and alignment to customer processes, DP world standards or best industry practices.
  • Apply DP World's documentation frameworks, version control policies, and visual management standards.
  • Translate complex operational steps into simple, logical, and user-friendly formats appropriate for frontline associates.
• Training Delivery & Facilitation
  • Deliver launch training for direct labor, indirect labor, and support functions, following the approved curricula, trainer guides, and standards.
  • Apply adult-learning principles, coaching techniques, and scenario-based methods to ensure engagement and comprehension.
  • Facilitate hands-on production floor training to reinforce correct behaviors.
• Competency Evaluation & Certification
  • Conduct assessments, skills checks, and certification events to verify competence and readiness for handoff to site leadership.
  • Maintain audit-ready records for onboarding, skills matrices, trainee performance, and certification status.
  • Identify retraining or corrective action requirements based on evaluation results.
• Sustainability & Post-Launch Support
  • Perform post-launch sustainment audits to verify continued process adherence.
  • Track and report sustainment indicators related to safety, quality, productivity, and system adoption.
  • Provide refresher training and coaching where gaps are observed.
• Systems (WMS) & Digital Training Support
  • Support systems training (WMS, scanners, reporting tools) in partnership with the Launch Manager and IT/Systems team.
  • Ensure trainees receive correct access, follow WMS workflows accurately, and maintain data integrity.
  • Create role-based quick-reference guides and digital micro-learning assets.

Your Key Qualifications:

Required:

• 3-5 years in warehouse operations, training, or process documentation within 3PL, manufacturing, or contract logistics environments.
• Experience conducting process observations, writing SOPs/SWIs, and supporting training.
• Strong technical writing skills.
• Experience delivering instructor-led training.
• Familiarity with Lean methodologies.
• Ability to travel 50-70%.

Preferred:

• Train-the-Trainer certification.
• ISO documentation experience.
• Prior experience in launch environments.

About the Role

How you will contribute

• Develop, implement, and monitor training programs within the organization.
• Identify and access future and current training needs, and recommend improvements through job analysis, standardize work evaluation and skill level testing, development and training.
• Gather data from customer and internal sources and create testing and evaluation processes and communicate/report to appropriate personnel. Interact with staff within the location and within the company and all customer and prospective customer representatives.
• Coordinate/conduct training. This includes the necessary documentation required for conducting the training and recording the training and training results. Maintain the training cell environment, i.e. 5S, improvements, etc.
• Other duties as assigned.

Your Key Qualifications

• College degree required; Bachelor Degree is preferred.
• Experience working in an automotive or logistics environment working in a quality capacity.
• Above average interpersonal, organizational and communication skills - written and oral to deal with a wide range of customers-both internal and external.
• Ability to communicate and deal with a variety of people including syncreon team members as well as all levels customer from managerial to hourly.
• Excellent trainer skills and abilities.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.


With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.