Manager: Health Navigation

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Manager: Health Navigation (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we believe in the power of connection and support to empower our community. As the Manager of Health Navigation, you'll be at the heart of this mission, guiding a dedicated team that helps individuals and families access the healthcare resources they need to thrive. This is not just a job; it’s a chance to make a meaningful impact on the lives of our community members.

In this role, you will:

• Lead a passionate, multidisciplinary health navigation team
• Drive program performance while ensuring compliance with grants and regulations
• Foster a culture of growth and continuous improvement
• Create and maintain strong partnerships within the community
• Contribute to personal fulfillment and work-life balance within a supportive environment

If you are driven by a passion for healthcare and a deep commitment to improving lives, we invite you to become a part of our legacy!

Key Responsibilities

• Directly supervise and manage a team of health navigators, overseeing hiring, onboarding, training, and performance management.
• Conduct regular supervision, including goal setting and performance evaluations to ensure staff accountability and growth.
• Manage workforce operations to ensure continuous, high-quality patient care and service delivery.
• Collaborate with the Director to develop and monitor departmental metrics and standard operating procedures.
• Lead program initiatives, including the design and evaluation of new curricula and patient engagement strategies.
• Oversee the development and updating of patient education materials and screening protocols.
• Train and coach staff on essential health competencies and practices.
• Identify skill gaps and create targeted training plans to enhance team performance.
• Facilitate team meetings to promote communication, clarify expectations, and align with key performance indicators (KPIs).
• Ensure compliance with data quality standards across electronic health records and grant-required systems.
• Conduct routine chart reviews and case consultations to monitor quality of care and support improvement efforts.
• Support grant and contract management, ensuring timely reporting and resource allocation.
• Collaborate with marketing and leadership to enhance program visibility and impact.
• Participate in operational meetings, contributing to strategic planning and problem-solving.
• Build partnerships with community organizations and stakeholders to enhance service delivery.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum of two (2) years of supervisor-level experience, including evaluating and managing performance, supporting process changes in the organization, and coaching, training, or leading a team.
• Previous experience managing practice operations or programs, including supervising direct reports.
• Previous leadership experience at a manager level.
• Previous experience with program management
• Previous experience in quality or process improvement.
• Previous experience in HIV testing and prevention activities 
• Previous experience with grant-funded activities and/or grants management 
• Previous experience supervising direct reports across multiple locations
• Excellent communication skills and customer service skills.
• Adept in decision making responsibilities.
• Working knowledge and understanding of statistics and graphical representation principles.
• Strong computer skills (MS Office). Demonstrated competency with an EHRS system
• Ability to manage multiple deadlines and prioritize tasks effectively.
• Ability to travel from office location to clinic sites is required, travel is typically 25% of time weekly 
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Ability to demonstrate core competencies of role within 90 days of hire
• Bilingual English/Spanish fluency preferred

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.