Intake Specialist

Intake Specialist

Job Category: Frontline Direct Service Requisition Number: INTAK003026

Posted: June 22, 2026

Location: Bethlehem, PA 18017, USA

Travel Required: Yes

Job Details

Description

Status: Full-Time Hourly

FLSA Classification: Non-Exempt

Summary of the Position: The Intake Specialist plays a vital role in initiating and completing the intake process for children and youth referred to the program. This includes collecting, organizing, and verifying required documentation and information, ensuring timely processing of referrals, and accurately entering participant data. The Intake Specialist works closely with families, CYS Caseworkers, and program staff to connect youth to appropriate services and supports.

Using a strength-based, youth-centered approach, the Intake Specialist builds rapport with participants and families while in their homes and communities, promotes engagement, and supports positive outcomes. The role also includes administering assessments, conducting entry and discharge surveys, supporting outcome tracking, and assisting in facilitating mandatory program classes. Additionally, the Intake Specialist helps train new staff on system processes, contributes to polished and professional agency representation, and ensures effective communication with referring authorities and stakeholders.

Qualifications/Requirements:

• Bachelor's Degree in Social Work, Human Services, or related field is preferred.
• 1-2 years of experience in program intake, case management, or administrative support in a human services setting.
• Experience in child welfare, case management intake, or placement services is strongly preferred.
• Strong communication and organizational skills
• Proficient in Microsoft Office Suite.
• Knowledge or experience using electronic health record (EHR) systems is a plus.
• Position requires reliable transportation, valid driver's license, and current auto insurance coverage.
• Transportation of participants to court hearings, job interviews, and doctor's appointments.
• Bilingual (Spanish Speaking) is a plus.

Benefits Available:

• Medical/Prescription
• Dental
• Vision
• Short Term Disability
• UNUM Supplemental Insurance
• Employee Assistance Program
• Pet Insurance
• Paid time off
• Holiday Pay
• 403(b) Retirement Savings Plan.
• Weekly Pay
• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Travel Required

Yes. Travel throughout community to homes and schools

Qualifications

Skills

Preferred Basic Computer Skills: Intermediate

Behaviors

Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.