Production Department Supervisor

Job Description

Job Description

Production Department SupervisorOur Mission

Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving their recorded memories. Every photo, film reel, and tape we process represents a piece of someone’s personal history. Our work matters, and we take pride in delivering care, accuracy, and trust at every step.

About the Role

As a Production Department Supervisor, you will lead one of our core digitization areas and play a key role in driving daily performance across quality, efficiency, and output. This role blends people leadership with operational problem-solving. You will be responsible for developing a high-performing team, removing obstacles to success, and ensuring your area consistently meets production goals.

You will partner closely with the Production Director and cross-functional leaders to ensure work is queued correctly, supplies are available, and customer commitments are met. This is a hands-on leadership role for someone who leads by example and thrives in a fast-paced production environment.

Key Responsibilities

• Drive performance within your assigned production area to consistently meet or exceed operational goals
• Lead, develop, and manage a team of up to 20 or more Digitizing Technicians
• Ensure targets are met across orders shipped, quality standards, processing time, queue size, returns, and data accuracy
• Onboard, train, and coach team members to achieve quality and efficiency expectations
• Ensure your team has the tools, supplies, and support needed to perform at a high level
  Identify operational roadblocks, diagnose root causes, and implement sustainable solutions
• Partner with the Production Director to ensure work is queued appropriately and priorities are clear
  Approve the delivery of both customer orders and production supplies for your department
• Set the standard for professionalism, reliability, accountability, and technical proficiency
• Surface opportunities to improve both customer and employee experience in a timely and clear manner
• Cross-train in multiple production areas to develop a full understanding of the digitization process
• Support continuous improvement initiatives that streamline workflows and elevate service
• Perform additional duties as assigned to support production operations
  
  
  

What We’re Looking For

• Proven experience leading teams in a production, operations, or manufacturing environment
• Strong ability to coach, motivate, and hold teams accountable to performance standards
• Systems-minded approach to problem-solving and process improvement
• Clear communicator who can relay information accurately and concisely
• Comfortable working in a fast-moving, deadline-driven environment
• Strong sense of ownership and pride in team outcomes
  
  
  

Benefits

• Healthcare coverage that includes medical, dental, and vision plans.
• Health Savings Account eligibility.
• Short-term disability plan available after the 30-day waiting period.
• Free 24/7 access to TextCare for medical support.
• Retirement plan with employer match, available after six months for employees age 21 or older.
• Paid parental leave
• Paid time off, accrued bi-weekly.

Work Environment

This role is based onsite at Legacybox’s digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with production leadership and frontline teams to ensure operational excellence.

Why Join Legacybox

Legacybox is growing and evolving, and our production team sits at the heart of that transformation. As a Production Department Supervisor, you will have the opportunity to shape processes, develop people, and directly impact the quality of work we deliver to families across the country.

Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.

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