Guest Services Specialist
USA Alston & Bird
- # Guest Services SpecialistApplylocations: Atlantatime type: Full timeposted on: Posted Todayjob requisition id: JR100892**THE FIRM**As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for 27 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion.**JOB DESCRIPTION**Under direction of the Guest Services Manager, efficiently manage and coordinate all services related to visitor experience, firm business calls, reservation management, Atlanta Daily Vitals and Red Carpet Service by being professional, caring, resourceful and motivated. An Alston & Bird Guest Services Specialist is proactive in anticipating clients’ needs and responds promptly to the requests of customers by aligning services to the customers’ needs and schedules. This position operates out of our office in Atlanta GA.A Guest Services Specialist is a good steward of the Firm’s TOP ECHELON service culture which the Firm relies on to deliver world class service to our clients, guests, business partners, attorneys, and administrative staff. TOP ECHELON is a distinguishable brand of service that extends beyond the norm and empowers us to exceed internal and external customer expectations.**ESSENTIAL DUTIES*** Key member of the firm’s Global Reservations team* Operate Firm’s telephone, reservation, and visitor management systems.* Greet clients and guests with a calm, courteous, and professional demeanor* Deliver responsive, personalized telephone service for all business calls, providing information about the Firm and its practice areas as needed.* Compose and distribute the daily Atlanta Office Vitals email highlighting visitors, and upcoming events.* Serve as a resource for Conference Room Space Policy; process intake forms and coordinate approvals with ATL administration.* Confirm meeting details, including guest registration, meals, technology needs, and room setup.* Act as concierge for visiting attorneys: manage Red Carpet requests, access cards, floor maps, office resources, and local directions.* Process guest identification and escort visitors per ISO policies.* Liaise between clients and internal departments to address requests promptly.* Coordinate with First Responders and Firm Medical Response Team for emergencies.* Maintain a client-ready reception area.* Provide overtime support as needed, sometimes on short notice.* Creates a positive first impression as the initial point of contact for the ATL office, embodying a polished, professional presence in alignment with firm policy.* Perform other duties as assigned.**SKILLS NEEDED TO BE SUCCESSFUL****EDUCATION AND EXPERIENCE*** Intermediate knowledge of Microsoft suite, event/space management systems (preference given to candidates with experience using Korbyt) and field-based data entry systems* Previous experience of 5 or more years in customer service or a front desk position at a professional service establishment* Highly adept at learning new IT systems and acting as a trusted subject matter expert within them* High School diploma or equivalent, with preference to advanced degrees.**ORGANIZATIONAL AND TASK MANAGEMENT*** Ability to organize work in a manner that facilitates timely and efficient completion of tasks* Ability to learn and adapt quickly to changing situations with minimal planning/information* Ability to develop proficiencies with firm approved technology to include application support, data analysis (reports), and troubleshooting* Ability to resolve issues quickly and efficiently**COMMUNICATION AND LISTENING SKILLS*** Strong command of the English language, both verbal and written. Additional languages are a plus* Ability to effectively utilize verbal and written communication* Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others* Ability to share ideas, feedback, and opinions in a constructive and professional manner* Ability to listen and be open to learning from other people’s advice and observations**PERFORMANCE STANDARDS*** Promote a positive attitude about the Firm, your work responsibilities, and the competencies of our department* Understand and execute Firm Guest Services Specialist Service Standards outlined on the ABNet Private Site**PHYSICAL EFFORT*** Frequent, repetitive use of hands, wrists, and fingers* Ability to stand, walk, stoop, kneel, crouch, climb, push, pull, and lift as required throughout the workday* Ability to communicate effectively through spoken word to express or exchange information* Ability to clearly convey detailed or important verbal instructions to others**EQUAL OPPORTUNITY EMPLOYER**Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.Professional business references and a background screening will be required for all final applicants selected for a position.If you need assistance or an accommodation due to a disability you may contact View email address on click.appcast.io.
- J-18808-Ljbffr USA Alston & Bird
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Services Specialist in Atlanta, GA vacancy
- ...Marriott Hotels - - Responsibilities: Organize and coordinate group check-in/pre-registration procedures; Sell a room/accommodation to guests without reservations; Identify over-committed rooms and arrange alternatives; Process payments and cash handling; Answer guest...Suggested
Marriott
Atlanta, GA4 days ago $500 per month
...make everyday eating extraordinary for our guests. We create a warm, welcoming, and... ...experience through exceptional, personal service. We're looking for a leader who brings positive... ...at full speed? As the Guest Service Specialist , you will be the store's front-end...SuggestedWork at officeFlexible hoursAfternoon shiftThe Fresh Market
Atlanta, GA2 days ago- ...Guest Services SpecialistThe Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.Key Responsibilities and Essential Functions:Assist in coordination and execution of various meetings and events.Assist...SuggestedTemporary workWork at office
Holland & Knight
Atlanta, GA1 day ago - ...Alston & Bird LLP Guest Services Specialist As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the "100 Best Companies to Work For" for...SuggestedWork at officeLocal area
Alston & Bird
Atlanta, GA1 day ago - ...Asset Protection Associate in Atlanta, GA, who will ensure a secure and welcoming environment for guests and team members. The role involves delivering exceptional service, assisting guests with inquiries, and monitoring safety standards to create a positive in-store experience...Suggested
Wayfair
Atlanta, GA1 day ago $19.95 - $26.44 per hour
Position summary The Guest Services Specialist will team with the Guest Services staff to ensure a warm, welcoming, and professional atmosphere for clients, recruits, customers, and personnel. Located in the lobby and main reception areas, Guest Services staff are the first...Hourly payFull timeTemporary workFor contractorsWork at officeFlexible hours- ...the highest standards of performance and success. This position is based in our Atlanta office. General Description: The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department. Key Responsibilities and...Temporary workWork at office
- Description: Guest Service Attendant Job Description: • Provide Legendary Service to guests in the dining room by being the ambassador to the kiosk ordering system. Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ordering...
Corner Bakery
Atlanta, GA1 day ago - ...Description Job Summary: The Guest Services Associate I is responsible for creating a welcoming and supportive environment for patients, visitors, and staff by providing exceptional customer service, wayfinding assistance, and facility support. This role ensures...Work at officeLocal area
Emory Healthcare
Atlanta, GA3 days ago - ...Exclusive Employee Discounts: Save on everyday products and services Employee Assistance Program: Confidential support when life... ...Support event operations such as ticket taking, ushering, and guest services Stay aware of surroundings and emergency procedures...Weekly payImmediate startFlexible hours
Andy Frain
Red Oak, GA1 day ago - ...you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering World Class service. As... ...while motivating other Flavor Experts. As a Guest Service Specialist at Wingstop, an individual will have to take and give out...Shift work
Wingman OpCo, LLC
Smyrna, GA29 days ago - ...Travel + Leisure Co. Guest Services Associate Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company...Work at officeWorldwideFlexible hoursShift work
- A popular bakery chain is looking for a Guest Service Representative in Tucker, Georgia. As a Joy Creator, you will create a warm atmosphere, assist guests with cake orders, and contribute to joyful community events. Ideal candidates are at least 16 years old and able to...Casual workFlexible hours
- ...server to join our team in a high‑volume setting. You will assist with setup, stock service stations, and maintain beverage service throughout shifts. The role requires excellent guest service, strong communication, and the ability to work in a fast-paced environment....Shift work
- ...a versatile, "all-in-one" professional to oversee the exterior guest experience. This hybrid role combines parking management, groundskeeping... ...primary driver is unavailable or during peak hours. Guest Service: Proactively assist guests with luggage and provide directions...Full timeWorldwideShift workNight shift
- ...Solutions Senior Director, National Recruitment Outsourcing Division Are you a service-oriented professional who thrives in a fast-paced, high-touch environment? Join our team as an Guest/Office Services Associate and play a key role in ensuring a seamless, welcoming,...Full time
- ...Hospitality SupervisorUnder the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests...Bank staffLocal areaNight shift
Aramark
Atlanta, GA5 days ago - ...Job Type Full-time, Part-time Description POSITION SUMMARY The Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room. POSITION...Full timePart timeWork at officeImmediate startNight shiftWeekend work
Tavistock Restaurant Collection
Atlanta, GA3 days ago - ...teams to ensure that Cosm's culture and established Pillars of Service are upheld throughout the venue, from the customer's ("Fan's") experience... ...around sales and marketing initiatives to enhance the guest experience.Excellent communication and leadership skills.Ability...Immediate startNight shiftWeekend workDay shiftAfternoon shift
CoSM
Atlanta, GA2 days ago - ...looking for ways to bring a sense of belonging to our associates and guests alike.Our Vision is to be the universal answer to the question,... ...Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers...Hourly payTemporary workLocal areaFlexible hoursShift workWeekend workAfternoon shift
Puttshack
Atlanta, GA2 days ago - ...Assistant Guest Services Manager The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach...Work experience placementAll shiftsShift work
EVOLUTION PARKING & GUEST SERVICES
Atlanta, GA5 days ago - ...Front Office Supervisor The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate...Shift work
Peachtree Group
Atlanta, GA4 days ago - ...ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of... ...Office Manager and serves as a point of contact for guest services and staff coordination. Qualifications Deliver excellent guest...Full timeLocal area
Legacy Ventures LLC
Atlanta, GA5 days ago - ...ensure we maintain high standards of food and beverage quality and service. Including running a profitable business by managing food &... ...beverage day-to-day functions, including staff, Kitchen Management, guest interactions, office administration duties, vendor...Contract workWork at officeLocal areaNight shift
Hotel Indigo Atlanta - Vinings Galleria
Atlanta, GA4 days ago - ...Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and... ..., and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience...Hourly payMinimum wageFull timePart timeLocal areaNight shiftWeekend workAfternoon shift
- A leading parking service provider is looking for a Valet Attendant in Atlanta, Georgia. The role involves delivering exceptional customer service, assisting guests with their vehicles, and managing luggage. Candidates should have a high school diploma and strong communication...Flexible hours
- ...Bar Manager at Chicken and Beer be responsible for overseeing all aspects of bar operations to ensure an exceptional guest experience and efficient service. This role requires managing inventory, controlling costs, and maintaining high standards of food and beverage...Flexible hoursAfternoon shift
Jackmont Hospitality
Atlanta, GA3 days ago - ...This individual will be in charge of creating unforgettable guest dining experiences; someone who is passionate excellent culinary... ...values: Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and...Daily paidLive outWeekend work
Stars and Strikes
Atlanta, GA5 days ago $59k - $76k
...Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists... ...floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance...Full timeLocal areaWorldwideRelocation packageShift workMarriott International Inc
Atlanta, GA5 days ago- ...our bar operations, develop our team, and deliver an exceptional guest experience. This leadership role works closely with the General... ...every dish and creating memorable guest experiences through genuine service and deliberate attention to detail. Responsibilities:...Weekend workAfternoon shift
Ray's Restaurants
Atlanta, GA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Specialist. Be the first to apply!
Related searches
- car service advisor Atlanta, GA
- service consultant Atlanta, GA
- county veterans service officer Atlanta, GA
- support services specialist Atlanta, GA
- ultimate staffing services Atlanta, GA
- community services specialist Atlanta, GA
- service worker Atlanta, GA
- site services specialist Atlanta, GA
- senior service associate Atlanta, GA
- service advisors Atlanta, GA