Customer Service Representative

Customer Service Representative (Full-Time) Heritage Truck Equipment – Hartville, Ohio

Heritage Truck Equipment is growing, and we're looking for a motivated, detail-oriented Customer Service Representative to join our team. This is a great opportunity to start a long-term career with a company that has experienced steady growth for over 20 years.

In this role, you'll be a key point of contact for our customers-helping them with warranty and parts support, resolving technical questions, and ensuring a high level of service across every interaction.

What You'll Do

• Serve as the primary contact for customer inquiries related to parts, service, and warranty claims
• Troubleshoot mechanical, electrical, hydraulic, and pneumatic issues
• Manage and track warranty claims from start to resolution with accuracy and timeliness
• Respond to a high volume of emails and service cases in a professional manner
• Collaborate with sales, service, and technical teams to resolve customer concerns
• Maintain organized and accurate records related to parts, service, and warranty
• Deliver excellent customer service through clear communication and accountability
• Contribute to improving internal processes and procedures

What We're Looking For

• No prior industry experience required-just a strong willingness to learn
• Critical thinking skills with the ability to analyze and solve problems
• High attention to detail and ability to input information accurately
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Self-motivated with the ability to take initiative and work independently
• Strong communication skills with a customer-first mindset
• Reliable with a proven attendance record
• Work collaboratively with the team to manage and prioritize tasks while maintaining ownership of individual responsibilities.

What We Offer

• Full-time position with weekly pay
• $2,000 sign-on bonus
• 100% employer-paid health insurance premiums
• Optional dental and vision insurance
• 401(k) with company match
• Paid Time Off and paid holidays

If you're looking to build a career with a stable, growing company that values its employees and invests in their success, we encourage you to apply today and become part of the Heritage Truck Equipment team