Product Operations Manager

Who we are About StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamThe Product Operations team supports Stripe’s mission (to ‘Increase the GDP of the Internet’) by enabling efficient, user-centered product development at scale. We create, manage, and implement central programs across Stripe that optimize Product development and delivery.The team drives critical, cross-functional initiatives and delivers strategic analyses, such as:Defining launch processes and policyManaging launch processes and execution within product orgsPlanning and alignment across Product, Go-to-Market, and Systems / Operations teamsLeading commercial execution for priority product launchesAggregating user feedbackWe are a team-oriented group that collaborates closely with each other and our cross-functional stakeholders. Together, we identify opportunities to design and scale repeatable processes, and we bring clarity and insight to address ambiguous and complex problems at the intersection of go-to-market and product.What you’ll doResponsibilitiesLead end-to-end operational readiness and execution for priority product launches, establishing owners, milestones, decision forums, and launch plans.Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, building agentic workflows, developing repeatable methodologies)Build with a mindset of scale and flexibility for all internal and external stakeholdersPartner with Product teams to help them execute on important strategic initiatives or drive operational scale and efficiencyBuild and communicate relevant operational metrics to leadership and partnering teamsWho you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirements3-5 years of experience in product operations, technical program management, project management, a product ownership role, management consulting or related disciplinePreviously worked cross-functionally with product and technical teamsMust have proficiency with Google suite, especially Google Sheets and Google SlidesExperience with AI, automation, or workflow tools to drive operational efficiencyProblem solving and analysis experience (solving business problems - commercial, operational, financial) in a GTM org and/or Sales-oriented environmentA strong track record of delivering complex initiatives end-to-end with multiple stakeholders in a changing, ambiguous environment Enthusiastic “roll up your sleeves” mentalityPreferred qualificationsPrior experience with payments, fintech, and/or high-growth technology companiesExperience working with and translating SQL and working with dashboards