Technical Helpdesk Agent

Technical Helpdesk Agent

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

We are currently seeking a Technical Helpdesk Specialist to join our customer's technical team in Budapest. This role plays a key part in supporting service operations across Poland, Ukraine, and the Baltic region, with a strong focus on analyzing and resolving technical issues related to commercial vehicles. By ensuring swift and accurate diagnostics, you'll help maintain the highest standards of customer satisfaction and operational efficiency.

What you will be doing as an Automotive Technical Helpdesk Specialist:

• Supporting the dealer network to solve technical problems related. (Supporting complex, technical problem-solving in diagnostics.)
• Close cooperation with the technicians of the workshops and trades, - support of repair instructions through predefined communication channels.
• Develop and find out solutions due to the product palette of the brand and having some experience in the workshop area.
• Have contact between the manufacturer and the dealers

What we offer:

• A chance to work with a global automotive leader.
• Structured onboarding and ongoing technical training.
• Competitive salary and benefits package.
• Career development opportunities through global MSX programs.
• A collaborative, inclusive, and forward-thinking team culture.

Qualifications

• Technical education (secondary or higher, including ongoing studies) in automotive engineering, electromechanics, mechatronics, or related fields.
• Minimum 2-3 years of hands-on experience in a workshop or dealership environment is highly valued.
• Strong understanding of commercial and heavy-duty vehicle systems.
• Fluency in German and English (spoken and written) for cross-market collaboration.
• Familiarity with alternative fuel technologies (e.g., CNG, LNG, electric) is a plus.
• Diagnostic mindset with a proactive, solution-oriented approach.
• Ability to work independently under pressure while managing multiple tasks.
• Strong interpersonal and organizational skills.
• At least 2S or preferably 3S qualified in very well trained in high voltage.
• Valid Category B driving license.
• Proficiency in MS Excel.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.