Front Desk Agent

Front Desk AgentThe Post Oak Hotel is seeking a Front Desk Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Front Desk Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation.Responsibilities:Be knowledgeable about The Post Oak and its servicesObtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all timesAccess all functions of computer system according to established procedures and standardsAnswer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards. Accommodate all requests for information in a congenial mannerProcess all guest check-ins/check-outs according to Forbes and AAA standardsSet up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guestsDocument all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfactionDocument and confirm reservations and cancellationsQualifications:Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity1 year of Front Office experience or equivalentMust possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilitiesMust speak, read, write and understand EnglishPrevious hotel experience, luxury or Forbes experience preferredAbility to work flexible schedules, including nights, weekends and holidays is requiredPhysical demands: Stand for an entire work shiftWhat we offer you:Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunitiesComplimentary parking and colleague mealPosted Salary Range Starting from USD $17.50/Hr. Tipped Position This position does not earn tips Golden Nugget Hotels & Casinos