Treatment Care Coordinator

Overview Monarch Dental supported by Smile Brands, we believe the patient experience starts long before treatment begins. Our Dallas team is looking for a experienced, compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way. What You’ll Do Welcome patients with professionalism, warmth, and a positive first impression Build trust with patients by helping them understand recommended treatment plans and next steps Coordinate and schedule treatment appointments to support both patient needs and office flow Verify insurance benefits and clearly explain coverage, estimated costs, and payment options Assist patients with financing arrangements and help make treatment accessible Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience Follow up with patients regarding pending treatment and continuing care opportunities Maintain accurate patient records and support day-to-day front office operations Schedule (days/hours) Mon‑Thu 9‑5pm Qualifications At least 1 year of experience in a dental, healthcare, or customer service environment preferred Knowledge of dental terminology and dental insurance processes preferred Strong communication and interpersonal skills with a patient‑first mindset Highly organized with strong attention to detail and multitasking abilities Positive attitude, professionalism, and ability to thrive in a team‑oriented environment Experience with dental software systems is a plus Preferred Qualifications Previous experience in a dental or medical office setting Why Join Our Dallas Team? At Monarch Dental, you’ll enjoy the support, training, and growth opportunities of a nationally recognized organization while working in a collaborative and patient‑focused office environment. Our Dallas team is committed to creating meaningful patient relationships, delivering quality care, and supporting one another every day. Compensation $20-$22/hour About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io #J-18808-Ljbffr Johnson Family Dental