Registration Services Representative II

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.

Does this position require Patient Care?
No

Essential Functions
-Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.

-Ensure accurate and complete documentation of all registration activities.

-Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.

-Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.

-Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.

-Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required

Knowledge, Skills and Abilities
- Proficient knowledge of medical terminology, insurance processes, and registration procedures.
- Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
- Experience working with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
- Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
- Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

- This is a 40 Hr/Week position: Scheduled for Sunday, Monday, Wednesday, Friday and Saturday.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on us.fitly.work.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.