Automation Service Lead

Find Your Career With LiftOne We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The BlueSkye Service Team is a newly formed division for 2026, dedicated to ensuring the long‑term reliability and peak performance of our automated solutions. While our engineering teams design the future, the Service Team keeps it running. We value "boots-on-the-ground" individuals who are passionate about mechanical uptime, rapid response, and building trust through face‑to‑face customer interaction. As an Automation Technician, you are the primary technical face of BlueSkye. You are responsible for the hands‑on maintenance, troubleshooting, and repair of robotics and automation equipment at customer sites. This role requires a high degree of urgency, a "service‑first" mindset, and the ability to travel at a moment’s notice to resolve critical system issues. Success in this role is defined by system uptime, meticulous service records in ServiceMax, and high customer satisfaction. This is a hands‑on technical role focused on maintenance and support; it does not involve design or programming responsibilities. Core Responsibilities Maintenance & Repair: Perform hands‑on preventative maintenance and emergency repairs on robotics, AGVs, AS/RS, and AMRs. Documentation: Maintain 100% accuracy in ServiceMax. Ensure every work order is detailed, parts are tracked, and service reports are completed before leaving the site. Rapid Response: Remain "mission‑ready" to travel on short notice to address customer "system down" situations. Responsiveness is our competitive advantage . Troubleshooting: Diagnose hardware, electrical, and mechanical failures. Interface with internal engineering when escalation is required. Customer Interface: Act as the primary point of contact on‑site. Provide clear updates to customer facility managers and operators regarding system status and estimated time of repair. Quality & Safety: Ensure all work is performed to BlueSkye’s rigorous safety standards. Maintain a clean and organized work environment within customer facilities. Essential Functions Physically execute mechanical and electrical repairs on complex automated systems. Provide "eyes and ears" on the ground, reporting recurring site issues back to the Service and Engineering teams. Own the service outcome from the moment a Work Order is assigned until the customer signs off on the resolution. Work alongside third‑party contractors and vendors on‑site to ensure they meet BlueSkye’s service standards. Manage on‑site spare parts inventory and tools required for service calls. Other duties as assigned Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. Education and/or Experience 2+ years of hands‑on experience in field service, industrial maintenance, or electromechanical repair. Industry Knowledge: Practical experience with material handling automation (e.g., AMRs, AS/RS, conveyors, sortation, or cobots). Proficient in reading electrical schematics, using multi‑meters, and performing mechanical teardowns. Proficiency in ServiceMax for work order management is highly preferred. Must be willing and able to travel 75%–100% of the time, often with very short notice. Exceptional customer service skills; able to remain calm and professional in high‑pressure "system down" environments. Preferred: Familiarity with Geek+ and VisionNav Product Suite Computer Skills ServiceMax Advanced Microsoft Office skills (PowerPoint, Word, Outlook, etc.). Intermediate skills in Microsoft Excel (knowledge of formulas and data analysis). Intermediate skills with team productivity tools (SharePoint, Smartsheet, etc.). Attributes High level of motivation, self‑starter, excellent at follow‑up, team‑player with ability to work with front line employees, middle management, and executives to deliver within defined timelines Ability to succeed in a fast‑paced, dynamic, and high growth technology environment Responsive: Understands that “time is money” for our customers and acts with extreme urgency Entrepreneurial: If the right process or tool is not available, raise your hand and provide recommendations for a solution Accountable: Does what they say. Honors commitments. Takes action. Follows through. Detail Oriented: Gets the details right in all work products and communications Positive & Engaged: Brings a positive attitude to work. Understands that employees succeed together Principled: Does the right thing. Remains honest and provides constructive feedback Adaptable: Improve always. Seeks to continuously improve the business, the team, and themselves Language Skills Strong communication skills (written, verbal, presentation). Able to communicate understanding and empathy when dealing with customers. Workplace Requirements The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud. We are an Equal Opportunity Employer We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #J-18808-Ljbffr BlueSkye