Server

Job Description

Job Description

Position Title: Tropicana Pool Cafe Server

Department: Tropicana Pool Cafe

Reports To: Outlets Manager

FLSA Status: Non-Exempt

About the Tropicana Pool Bar at The Hollywood Roosevelt

Guests can sip cocktails and enjoy American fare by the famous David Hockney pool at The

Hollywood Roosevelt. The Tropicana Pool Bar offers guests curated drinks and delicious bites in

the chic Hollywood setting of our 60's style poolside bar.

Position Summary

The primary role of a Server is to effectively serve food and beverage selections to our guests.

Their job duties require style and service attributes that are key to creating a positive guest

experience.

Essential Duties and Responsibilities

• Deliver excellent customer service in an efficient manner.

• Accurately record and enter all food and beverage items into MICROS/POS System.

• Maintain knowledge of all food and beverage menus, brand selections, prices and

garnishes, including specific details of cocktails, spirits, wine and beer selections.

• Knowledge of the Tropicana Pool Cafe and general local area information.

• Maximize sales by using menu knowledge and suggestive selling techniques.

• Attend all scheduled training sessions and team meetings.

• Maintain cleanliness of all service areas and ensure work area is orderly and properly

stocked.

• Complete assigned duties within each shift, including daily close out procedures.

• Collect accurate payment from guests and ensure accurate recording of sales.

• Check guest identification for minimum age requirements.

• Make reasonable effort to promote responsible drinking.

• Develop and maintain positive communication and teamwork with all co-workers and

supervisors.

• Handle all guest service issues in an immediate and professional manner.

• Other duties as assigned.

Education and Work Experience

• 2-3 years equivalent combination of education and experience.

• Previous experience in a high-volume restaurant.

Certificates, Licenses and Registrations

California Food Handler Card.

Knowledge and Skills

• Competencies: To ensure successful performance, an individual should demonstrate the

following.

• Customer Service: Welcome and acknowledge each and every guest with a smile, eye

contact, and a friendly verbal greeting, using the guest's name when possible. Engage

guests in conversation regarding their stay, property services, and area

attractions/offerings. Manages difficult or emotional customer situations. Responds

promptly to customer needs. Responds to requests for service and assistance. Meets

commitments.

• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and

analyzes information skillfully. Develops alternative solutions. Works well in group

problem solving situations and uses reason when dealing with emotional topics.

• Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality.

Listens to others without interrupting. Keeps emotions under control. Remains open to

ideas and tries new things.

• Communication: Speak with others using clear and professional language to ensure a

positive experience for fellow employees and guests. Listens carefully and gets

clarification if necessary. Able to read and interpret written information.

• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and

openness to team views. Gives and welcomes feedback. Contributes to building a

positive team spirit. Puts success of team above own interests. Able to build morale and

group commitments to goals and objectives. Supports everyone's efforts to succeed.

• Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of

others. Works with integrity and ethically. Upholds organizational values.

• Professionalism: Approaches others in a tactful manner. Reacts well under pressure.

Treats others with respect and consideration regardless of their status or position.

Accepts responsibility for own actions. Follows all policies and procedures. .

• Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure

quality. Meets productivity standards. Completes work in timely manner. Strives to

increase productivity. Works quickly, but maintains attention to detail.

• Safety and Security: Observes safety and security procedures. Reports potentially unsafe

conditions. Uses equipment and materials properly. Immediately reports any injury to

Supervisor/Manager and Security.

• Adaptability: Adapts to changes in the work environment. Manages competing demands.

Changes approach or method to best fit the situation. Able to deal with frequent change,

delays, or unexpected events.

• Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures

when calling off work. Arrives at meetings and appointments on time.

• Dependability: Follows instructions and responds to management direction. Takes

responsibility for own actions. Completes tasks on time or notifies appropriate person

with an alternate plan.

Supervisory Responsibilities

None.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an

extended period of time. The employee may frequently be required to stoop, kneel, and crouch for

duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or

feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must

frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions. Must be detail oriented, possess strong organizational and time

management skills and the ability to multitask. Ability to work a flexible schedule including

weekdays, weekends, holiday and nights.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability

to write simple correspondence. Ability to effectively present information in one-on-one and

small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with

problems involving a few concrete variables in standardized situations. Ability to efficiently use

MICROS/POS System.

Work Environment

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions. While

performing the duties of this job, the employee is regularly exposed to outside weather

conditions, including working directly in the sun and beside a pool. The noise level in the work

environment is usually loud.

Equal Opportunity Employer