EOC Operations Analyst

Enterprise Operations Center AnalystWe have an exciting opportunity at the Department of State! The Enterprise Operations Center Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer. This position supports all Tier II incidents.Responsibilities:You will provide data entry, documentation, tracking, and management of all reported problems, requests, and status inquiries.You will ensure that all incidents and problems are accurately logged into the Ticket Management System and managed in accordance with customer requirements.You will use enterprise monitoring capabilities to monitor infrastructure availability system health, and capacity across all customer locations, track component failures, perform proactive diagnostics, and coordinate with the customer support agencies.Additionally, you will analyze performance trends, monitor system resource utilization, reallocate components as needed to improve efficiency, and generate regular performance reports to ensure infrastructure meets business requirements and document them.You will also provide specialized crisis management services for domestic and global events impacting the customer.You will also monitor, analyze, and assess audit trails, logs, and other relevant data streams to proactively identify potential security events, unauthorized activities, or policy violations.You will additionally maintain enterprise account management utilizing Role-Based Access Control (RBAC) to ensure secure and managed access.Education and ExperienceThe following are the education and experience required for this position:4+ yearsAssociate's degree or equivalent experienceITIL 4 Foundation CertificationSecret Security ClearancePreferred RequirementsComp TIA Security+ CertificationPhysical Requirements This position requires the ability to perform the below essential functions:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation 25%About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.Pay Band MinUSD $20.20/Hr.Pay Band MaxUSD $30.31/Hr.