Customer Service Representative

Customer Service Representative

Artbeat Studios is a fast-paced, rapidly growing company specializing in premium fine art, HD metal, acrylic, canvas, and paper printing. We are passionate about quality and innovation, and we are looking for a driven, high-performing Customer Service Representative to join our team. We are seeking a customer-oriented professional with a deep understanding of e-commerce support and order management. The ideal candidate will be responsible for managing day-to-day client communications, navigating order workflows, and delivering exceptional support to a diverse range of artists and photographers. If you are a proactive problem-solver with a proven track record in e-commerce customer service, we want to hear from you.

Key Responsibilities:

• Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using RingCentral and Crisp.
• Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums.
• Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately.
• Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time.
• Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee.
• Stay current on our expanding product catalog, print finishes, and internal production timelines.

Qualifications:

• Experience: Minimum of 23 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment.
• Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like RingCentral.
• Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients.
• Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously.
• Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.

Preferred Skills:

• A background, training, or personal interest in photography, graphic design, or fine arts.
• Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes.
• Strong local networks or familiarity with the Orange County/Southern California creative community.

Why Join Us:

This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!

Benefits:

• Competitive Hourly Base Rate.
• Health Care Plan (Medical, Dental).
• Retirement Plan (401k, IRA).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Training & Development.