BILINGUAL Customer Service Representative

Job Title

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Answers the phone by the second ring in a pleasant and professional manner.
• Follows the Premier Rental-Purchase Pledge to serve our customers in a friendly and professional manner.
• Handles customer service issues in a professional manner.

Additional duties, as time permits include:

• Take customer order forms for the customers.
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

Requirements

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver's license and a good driving record.
• Must complete the training program and have one year of experience in a job requiring customer contact.

Required Skills

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to read, write and perform arithmetic functions quickly and accurately.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.

Relationships

Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $15.00 per hour

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed

As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.