Customer Service Specialist

We are seeking a professional Customer Service Specialist to join a growing team in Monroe, Louisiana . This full-time, onsite opportunity is ideal for a self-motivated professional who enjoys balancing customer support, administrative coordination, inventory management, and billing responsibilities in a fast-paced environment.



Responsibilities:

• Serve as the first point of contact for customers by answering phones, greeting visitors, and directing inquiries appropriately
• Coordinate daily customer service and operational activities for the local office
• Receive, process, and track incoming shipments, inventory, and equipment
• Maintain accurate inventory records and assist with periodic inventory counts
• Create and manage repair and service orders, including coordinating shipments to external repair providers when needed
• Process completed repair orders and ensure equipment is returned to customers in a timely manner
• Generate invoices for sales and service transactions and upload documentation to customer portals as required
• Process customer payments and maintain accurate accounts receivable and collection records
• Prepare and route weekly payment deposits and related documentation
• Provide scheduling and dispatch support for field technicians and installers
• Perform basic equipment checks and troubleshooting activities after receiving training
• Collaborate with regional operations teams while independently managing daily office responsibilities

• High School Diploma or GED
• 1+ years of experience in customer service, administrative support, office coordination, billing, inventory management, or a related role
• Experience handling multiple priorities in a fast-paced environment
• Background working with invoices, purchase orders, inventory tracking, or accounts receivable is preferred

• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Temp-to-Perm
• 100% Onsite

• $14.00-$17.00 per hour
• FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met