Integration Specialist

At Best Friends Pet Care, we're growing rapidly through strategic acquisitions. With each new location we welcome into our family, our focus is on creating a seamless transition-aligning operations, culture, and systems to ensure long-term success under the Best Friends brand.

Role Overview:
We're looking for an Integration Specialist to help lead the transition of newly acquired locations into Best Friends Pet Care. This role is critical to our acquisition strategy, ensuring that new centers are successfully integrated into our operational standards, systems, and culture.

You'll work cross-functionally with operations, HR, finance, and marketing to support the integration process from initial transition through operational stabilization. The ideal candidate is highly organized, adaptable, and comfortable working in a fast-paced environment where each acquisition presents unique challenges and opportunities.

Key Responsibilities:

1. Acquisition Integration & Transition
• Lead the day-to-day coordination of integration activities for newly acquired locations
• Support implementation of Best Friends operational standards, policies, and procedures
• Coordinate integration timelines and ensure milestones are completed across departments
• Identify operational gaps and partner with leadership to resolve them during the transition process

2. Systems & Process Alignment
• Assist with the transition of locations onto Best Friends systems (HRIS, payroll, scheduling, POS, etc.)
• Help standardize reporting processes and operational workflows
• Support the documentation and implementation of best practices across newly integrated locations
• Collaborate with internal teams to ensure minimal disruption during system transitions

3. Brand & Cultural Integration
• Help introduce Best Friends' mission, values, and customer experience standards to new teams
• Support onboarding of employees into Best Friends policies, programs, and benefits
• Partner with operations leadership to reinforce brand standards and service expectations
• Assist with communication efforts to ensure a smooth transition for both employees and customers

Other Duties:
• Work cross-functionally with operations, HR, finance, marketing, and IT teams
• Track integration progress and report updates to leadership
• Support documentation and continuous improvement of integration processes
• Assist with special projects related to acquisitions and operational initiatives

Required:
• 2-4 years of experience in operations, project coordination, or business integration
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and collaboration skills
• Willingness to travel to newly acquired locations as needed

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the job description. The description provides general job duties and requirements, but the employee's manager may assign additional responsibilities or tasks depending on business needs.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in 26 states coast-to-coast and have been in business for 30 years.


Best Friends Pet Hotel, inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $60,000 - $70,000