Reservations Agent

Reservations Agent

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

The Reservations Agent is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Essential Job Responsibilities:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly in a friendly efficient and courteous manner.
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly efficiently and accurately book and block rooms using hotel guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Guest Services Manager of sold out nights group ceiling status and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Guest Services Agent and assist as needed at front desk.

Required Qualifications:

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.