Part-Time Estate Host & Receptionist

Job Description:

Estate Host & Receptionist Baldacci Family Vineyards | 6236 Silverado Trail, Napa, CA 94558
Start Date: Immediately
Compensation: $28.00/hour + 3% commission (non-pooled). No tip line; cash tips direct to the host are permitted.
Schedule: 2–4 days per week, weekends required, typically 11:00 a.m.–6:00 p.m. Weekly shifts are determined each Thursday; schedule may vary based on reservations. This role is ideal for someone with a flexible and adaptive schedule.
Supervisor: Jessica Marshall, Director of Hospitality and Member Relations
FLSA Status: Non-exempt, part-time/on-call

Baldacci Family Vineyards is a premium, limited-production, family-owned and operated winery in the heart of the Stags Leap District. Our cave holds our entire production facility, promising a truly unique visitor experience, while our hospitality space offers stunning views of the Stags Leap Palisades. Known for authenticity and exceptional Cabernet Sauvignon, we delight in sharing our estate-grown wines with guests who travel from around the world to visit us.

We are looking for someone to join our small, passionate team. Someone who brings professionalism, curiosity, and a genuine love of connecting with people. If you thrive in a collaborative, responsive, guest-focused environment and love to sell and entertain, we’d love to meet you.

What You'll Do
• Host guests and achieve or exceed established sales and wine club membership goals
• Conduct tastings within the winery’s pre-defined experiences and in adherence with all winery protocols
• Present the Baldacci brand story with clarity, enthusiasm, and a tone that is both professional and approachable
• Carefully review reservation notes to anticipate guest needs, personalize each visit, and drive the sale
• Enter and update CRM data for all guests, not just the booking contact, including full name, email, phone number, and date of birth
• Ensure every guest leaves having thoroughly enjoyed their experience with a high regard for Baldacci hospitality and help carry-on our 5-star Google rating
• Provide reception support as needed. Greeting and checking in guests, answering phones, responding to email inquiries, and managing the reservation calendar during busy periods or to cover gaps
• Remain flexible to cover shifts and assist with events as needed

Required Qualifications
• 21 years of age or older
• Minimum 2 years in hospitality or guest-facing service (luxury or winery a plus)
• Familiarity with reservation, CRM, and POS systems (e.g., Tock, Commerce7)
• Professional phone and email etiquette with clear, prompt written communication
• Strong organization, multi-tasking, and problem-solving skills
• Warm, professional presence with confident verbal communication
• Able to stand and walk for 6+ hours and lift up to 45 lbs regularly
• Friendly, punctual, self-motivated, and team-oriented, with weekend availability

Valued Attributes
A warm, organized, and unflappable presence; you take pride in being the welcoming first face guests meet and the person who keeps the day running smoothly. You enjoy connecting with people, anticipating their needs, and turning a great first impression into a memorable visit.

Baldacci Family Vineyards is an equal opportunity employer. All aspects of employment — including the decision to hire, promote, discipline, or discharge — will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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