Assistant Program Director - Overnight - Outreach

Job Description

Job Description

Work Schedule:  Monday through Friday 11pm to 7am

SUMMARY:

Responsible for the direct oversight and daily activities of the Outreach and Housing Placement case management team.  Monitor the quality and timeliness of documentation by the Outreach staff, ensuring it follows documentation standards established by agency and funding source.

RESPONSIBILITIES:

• Supervise the work of and conduct clinical supervision with all Outreach case management staff
• Engage homeless individuals, conduct street assessments and provide appropriate services to the clients as needed
• Responsible for the achievement of level of services appropriate to the Outreach contract in conjunction with Program Director
• Responsible for the compliance, tracking and trending of incident reporting procedures
• Responsible for overall charting quality, with emphasis on the timely implementation of individualized service plans and their follow-up
• Serve as liaison to the treatment and agency communities as well as the community at large as directed by the Program Director
• Responsible for ongoing training and professional development of case managers
• Monitor and track weekly placement report and review and sign off on progress notes
• Maintain program caseload data and assign clients to case managers
• Assist with DHS Monthly report and Agency dashboard
• Assist with all Housing Packets HRA2010E, LINC, MRT, VASH and general population
• Audit active /closed charts and assist with ensuring updates and corrections are made
• Compare Master stabilization list with the CARES stabilization bed list
• Manage canvassing schedule and 311 calls

KNOWLEDGE:

• Master’s degree required; LMSW or LCSW preferred
• Experience in the fields of homeless services, street outreach, substance abuse and/or mental health treatment required
• Minimum of 2 years’ administrative and/or supervisory experience in one of the above areas
• Must have a clean and valid driver’s license
• Exceptional oral and written communication skills a must
• Highest degree of skill in working with individuals and groups over a broad range of topics and issues, many of which require extreme sensitivity and insight
• Computer knowledge and statistical skills required to organize quality assurance and performance improvement data and the ability to respond to various external regulatory agencies as well as the internal needs of the agency
• Ability to conduct themself with the utmost professionalism and always uphold the highest moral and ethical standards
• Physical ability to perform the essential job functions is needed

In addition, the Assistant program Director shall perform any duties as required to meet the needs of the agency and the clients we serve.

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at

Company Description

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at