Front Desk Concierge, Part-time (HOA)

Job Description

Job Description

Description:

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Concierge Resident Service Associate, The Harland , West Hollywood, CA.

Schedule: Weekend ( Fri,Sat, Sun) PM Swing shift 

Who We Are

Property Management Professionals (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: 

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:   The Front Desk Concierge / Resident Service Associate will assist the on-site management office with administrative responsibilities. This allows our General Manager to stay focused on their key objectives and offer a level of service, expertise and knowledge that surpasses our client’s expectations, putting people before profits.

Duties & Responsibilities:

• Greet all residents and visitors, providing hospitality-like service 
• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion 
• Serve as the primary layer for access control and key management 
• Assist with homeowner and tenant package management
• Work with General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc. 
• Address walk-up resident service requests 
• Answer all front-desk calls and address call-in resident service requests 
• Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
• Work with General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary 
• Proactively reach out to owners regarding any non-compliance or delinquency matters 
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations 
• Various other duties as assigned 

Required Qualifications:

• 4 Year College Degree preferred but not required
• 3-4 years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Requirements:

Prior experience in High-end hospitality or Luxury Reception environment

Exceptional Customer Service 

Computer literate on MS Office