Lead Network Operations Analyst

Job Title

The job is a key member of the Helion Network Strategy and Reimbursement team, taking a significant support role for complex operational aspects of network design/development and value-based reimbursement programs.

Job Summary

The job is a key member of the Helion Network Strategy and Reimbursement team, taking a significant support role for complex operational aspects of network design/development and value-based reimbursement programs. This includes evaluating networks and contract structures relative to current and proposed future state through the lens of the overall Helion post-acute network strategy, and making recommendations based on an understanding of that strategy. The incumbent will also support Helion as a subject matter expert on contract terms, including payment provisions, and develop recommendations for how to standardize these provisions and terms to best practice, value-based arrangements across multiple business lines, including Commercial, Medicaid, and Medicare Advantage. This role will also be responsible for the implementation and program management of value-based payment arrangements. The bulk of these activities will be accomplished through partnership with the Helion Network Operations team in addition to other stakeholders across the enterprise. Will work across the matrix to partner with key functions, including contract administration, provider contracting, legal, compliance, provider audit, and other key implementation stakeholders, and support multiple health plan clients.

Essential Responsibilities

Source and act as subject matter expert (SME) on post-acute provider contracts across all client markets and geographies. Understand payment and other contractual provisions and how those align to the HCS network and reimbursement strategy and roadmap. Make recommendations on evolution of these aspects aligned to the strategic roadmap.

Survey provider landscape across geographies, including direct research and geo access/capacity modeling, to understand where network development may be needed and take a lead role for communication and development activities, including economic and rate modeling as needed.

Work with key administrative and contracting personnel to make updates to contracts as needed across multiple clients and base contracts, including to support the annual network design cycle, and ensure providers receive appropriate notifications.

Provide direction, guidance, and training to teammates with less experience.

Serve as liaison to HCS Network Performance team as SME for complex operational inquires and interact with providers to share knowledge, answer questions or obtain needed documents and insights when requested.

Service as project manager, assigning complex work and monitoring the accuracy and progress of assigned work.

Work cross-functionally to play a lead facilitator role in implementation of Value-Based-Reimbursement programs and operational evolution of those programs

Oversee the maintenance of provider participant lists in multiple programs, and provider contact information, as well as records for auditing purposes. Support program operations such as requests for payments to providers.

Work across the matrix to support provider change of ownership processing and make/track updates to provider repositories (i.e. CPR, Salesforce, eDelivery).

Other duties as assigned or requested.

Education

Required: Bachelor's Degree in Business, Finance, Information Management, Healthcare Administration or Health related field

Substitutions: 6 years of related and progressive experience in lieu of Bachelor's degree

Experience

Required: 5 years in Health Care Administration, Contract Management, Network Development, Finance or a related field

Preferred: 7 years in Health Care Administration, Contract Management, Network Development, Finance or a related field

To Include: 5 years in Business Analysis, Economic Modeling or related

Skills

Operations

Provider Reimbursement

Microsoft Word, Excel and PowerPoint

Outstanding Interpersonal Communication Skills

Strong Oral & Written Communication Skills

Teamwork and Collaboration

Business Analysis

Problem Solving Skills

Adaptability

Program Management, Execution and Implementation

Language (Other than English):

None

Travel Requirement:

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type: Office-based

Teaches / trains others regularly Occasionally

Travel regularly from the office to various work sites or from site-to-site Rarely

Works primarily out-of-the office selling products/services (sales employees) Never

Physical work site required Yes

Lifting: up to 10 pounds Constantly

Lifting: 10 to 25 pounds Occasionally

Lifting: 25 to 50 pounds Rarely

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range

Pay Range Minimum: $79,300.00

Pay Range Maximum: $127,100.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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