General Manager, Small Law Firm

Job Description

Reporting into the President of the Legal Professionals segment the General Manager Small Law Firms (SLF) will manage a team of approximately 200 individuals through four direct reports and oversee a business of $75-100M in annual new sales. This leader is responsible for developing and expanding a diverse customer base of small law firms across North America. This person will be a key member of the Global Legal leadership team and will champion the integration and utilization of cutting-edge AI technology and pioneering innovative solutions within the industry. As a leader in Thomson Reuters they will also be responsible for developing a team that promotes the company vision for a fully diverse and inclusive workplace. This role is based in Minneapolis.

Key Responsibilities

Own top-line metrics including revenue sales and retention through customer engagement while managing costs and expenses. Champion the integration and utilization of cutting-edge AI technology and pioneering innovative solutions within the industry. Advocate for investment in market needs and support from internal partner organizations across Thomson Reuters including Commercial Excellence and Order to Cash. Define and execute the sub-segment strategy and growth plan aligned to segment strategy while meeting or exceeding the annual business plan. Maintain visible presence in the industry with the small law firm segment. Effectively oversee a high-volume transactional channel by utilizing advanced sales pipeline analytics and AI-driven tools to ensure optimal performance. Partner closely with product marketing on inbound and outbound activities to influence market messaging including market and customer insight value proposition customer segmentation channel strategy and product launches. Lead and drive customer-focused and obsessed teams with market-leading NPS and customer retention metrics. Drive a high-performing engaged workforce and recruit world-class sales talent. Define strategy and growth plans including organic and inorganic growth opportunities. Work closely with product and marketing teams to synthesize customer needs into high-impact products and services. Drive sales talent strategy including recruitment development engagement and strategic workforce planning aligned to business strategy. Understand external trends opportunities and market insights relevant to the small law firm segment.

Required Qualifications

10 years of leadership experience managing large-scale sales organizations (200 people) or equivalent business units. Proven track record of meeting or exceeding sales revenue and retention targets in a B2B professional services or software environment. Demonstrated success developing and executing business strategy aligned to broader organizational goals. Strong expertise in sales pipeline management forecasting and utilization of advanced analytics and AI-driven tools. Proven ability to build develop and retain high-performing diverse teams with strong engagement metrics. Experience with customer-focused business models and demonstrated ability to drive customer retention and NPS improvement. Excellent cross-functional collaboration skills with ability to influence across business units and geographies. Strong communication skills at all organizational levels with ability to articulate vision and strategy clearly. Demonstrated leadership in fostering inclusive diverse workplace environments.

Preferred Qualifications

Experience in legal technology legal services or professional services software industries. Track record of successfully integrating or championing AI and emerging technology initiatives. Demonstrated experience with product marketing alignment and go-to-market strategy execution. Background in managing high-volume transactional or channel sales models. Experience scaling businesses organically and through inorganic growth (acquisitions partnerships). Familiarity with North American legal market dynamics and small law firm customer needs. Experience with Agile business methodologies and rapid decision-making in ambiguous environments. MBA or equivalent advanced business degree. Executive presence with strong ability to influence industry conversations and build external relationships.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $300000 USD - $450000 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at . Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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Required Experience:

Director