Help Desk Specialist

Overview/ Job Responsibilities

Entarian is seeking a Help Desk Specialist to support NOAA Office of Satellite and Product Operations (OSPO) environmental-monitoring satellite missions. Duties include:

• Provide monitoring services for Satellite Systems.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Create tickets and provide daily logs for activities processed.
• Work with Network Teams and management to provide detailed reporting and updates.
• Multitasking within different software platforms in a virtual environment.
• Track & Report Satellite data anomalies via Ticketing and assign to proper team.
• Answer phone calls, View and provide action on Emails (GMAIL)
• Attend weekly meetings to provide feedback to Management
• Provide support to end users on a variety of issues.
• Identifies, researches, and reports unresolved technical problems
• Documents, tracks, and monitors problems to ensure a timely resolution.

The salary range for this position is approximately $52,000 - 56,000/year.

Work will be completed on-site at NOAA's Suitland, MD location.

Minimum Qualifications

• AA in computer science, related discipline, or equivalent.
• 1+ years' experience in relevant professional position.
• Detail oriented, organized, and timely. Ability to work well independently and in a team setting.
• Ability to work within the team framework on assigned projects.
• Basic use of Microsoft suite WORD, EXCEL, also PDF.
• Onsite training and certification to be provided by current staff.
• Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

About Us

Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:

• Medical, Rx, Dental, and Vision Insurance
• 401(k) retirement plan with company-matching
• 11 Paid Federal Government Holidays
• Paid Time Off (PTO)
• Basic Life & Supplemental Life
• Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Employee assistance program (EAP)
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Professional Membership Reimbursement
• Employee Referral Program
• Competitive compensation plan
• Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performance

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: View email address on click.appcast.io

Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.