Housekeeping Supervisor

The Housekeeping Supervisor is responsible for supervising the overall daily operation and staff associated with of Housekeeping, Laundry, Public Spaces, Restrooms. The supervisor is responsible for ensuring that all areas meet and exceed the goals set forth by the Company for guest satisfaction, associate satisfaction, cleanliness, condition, department profitability, safety, and security. Work Schedule Requires mornings, afternoons, and evenings. Monday through Sunday. Request to be scheduled off for a specific day requires advance notification and approval. Essential Duties and Responsibilities Adhere to all affiliated brand standards Responsible for the training, motivation, and supervision of Room Attendants, houseman and laundry attendants. Provide continuous feedback for all attendants. Implement action plans for improvement as needed. Assist in employee scheduling based on forecasted and actual occupancy, approving time worked, scheduled breaks for accurate payroll reporting. Open department each morning and assign daily work assignments to each employee and assist in daily huddle meetings. Daily inspection of guest rooms, corridors, common areas, and workstations to ensure adherence to established cleanliness standards. Maintain the lost and found system and required records within the housekeeping department. Recognizes and immediately report all in-room and public area maintenance deficiencies, and any nonoperational departmental work equipment to the maintenance department for repair. Coordinate with Maintenance department to ensure all areas are in safe and proper operation. Assist in maintaining all linens and take a monthly inventory of all linen in use and in storage. Maintain and all housekeeping, laundry or other necessary inventory for supplies, chemicals and amenities, places orders per approved method. Receive and verify deliveries, maintain the order and security of all inventory. Communicate and coordinate throughout the day with Guest Services to ensure the accuracy of room status and special guest requests for the day. May be required to clean and sanitize assigned guest rooms in accordance with company and brand standards. Ensure fresh linens daily or as required. Restock guest supplies as needed, clean, sanitize and dust furniture and fixtures, sanitize bathroom fixtures and floors. Position Specific Requirements and Knowledge Ability to complete all required training via the method and period that is expected to comply with all required Quality Assurance assessments. Excellent human relations and hospitality skills that sets and maintains the staff tone each day. Strong verbal and written communication ability to effectively deal with associates, guests, owners, and corporate offices at all levels of the organization. Physical, Schedule and Work-Related Requirements Assist in taking full responsibility for the operations of the department, including being available "on-call" as needed. This includes working long shifts of 10 or more hours as necessary to meet business demands. Physical ability to stand for extended period and walk majority of shift, climbing stairs, bending, kneeling, reaching, pushing, and pulling while performing job tasks. Must be able to lift 50 lbs. or more. Must have 20/20 vision-either with or without corrective lenses-must have the ability to see fine details and look closely to inspect. Must be able to tolerate the use and odor of various cleaning products. Must be able to work in a fast paced and sometimes stressful environment with calm, clarity, and focus. Signatory Authority General Manager Salary Negotiable EEO Statement The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics. At-Will Employment If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment. #J-18808-Ljbffr Luckystarcasino