Subaru Norfolk Experienced Service Advisor

Job Description

Job Description

First Team Subaru Norfolk

Join an Award-Winning Dealer and a Leader in the Automotive Industry!

Are you motivated, customer-focused, and ready to build a rewarding career? Whether you're an experienced automotive service consultant or looking to start a career in service, we provide the training and support you need to succeed.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long-term career.

Why Choose First Team?

• Family-owned organization
• State-of-the-art facilities
• Paid manufacturer training
• Career advancement opportunities
• Stable leadership team
• Competitive benefits
• Employee purchase program
• Modern equipment and technology
• Positive team culture

Compensation / Good Faith Pay Range

• Base compensation: $1600 per month
• Commission and performance incentives paid under the dealership's compensation plan
• Expected total annual earnings: $60,000-$120,000+ for employees meeting performance expectations. Top performers may earn more. Actual earnings will vary based on individual sales performance and other factors.

Duties and Responsibilities

• Assist customers throughout the vehicle service or repair process
• Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations
• Build relationships with customers during all service visits
• Ensure that customers are continuously updated throughout their service visit
• Maintain product knowledge and manufacturer certifications
• Deliver an outstanding customer experience

*First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Requirements and Qualifications

• Positive attitude and strong work ethic
• Excellent verbal and written communication skills; strong negotiation and presentation skills.
• Ability to hold yourself accountable and achieve goals with limited direct supervision
• An impressive work-ethic and Team-minded mentality
• Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors
• Valid driver's license with an acceptable driving record
• Pass a criminal background check and drug screen