Site Supervisor - Shoreline

SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs. Our mission is to provide world‑class person‑centered services, support, and advocacy for individuals in positive and life‑enriching environments. We maintain a zero‑tolerance stance on abuse and neglect and are committed to the health and safety of the individuals we support. All applicants are subject to a background check. Job Title Site Supervisor Summary The Site Supervisor is responsible for the daily oversight and support of Supported Living Services within designated programs assigned to them. This role ensures that the individuals supported are provided with safe, high‑quality, and person‑centered care in their residential settings. The Site Supervisor’s primary duties include supervising Direct Support Professionals, maintaining regulatory compliance, training staff, managing labor hours, and ensuring that client needs and preferences are continuously met. Essential Duties and Responsibilities Oversee day‑to‑day operations of assigned residential programs, supervising assigned employees to ensure smooth and consistent support for clients in accordance with their care plans (PCSP, IISP, FA/PBSP, HSP, etc.). Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance and adherence to best practices. Conduct staff counseling and corrective action, including work improvement plans and follow‑up. Serve as a positive role model and support the development of staff. Ensure the health, safety, and well‑being of all clients by actively monitoring services, support, and home environments, ensuring staff follow agency procedures to promote optimum safety practices and behavior supports. Develop and maintain staffing schedules to ensure adequate coverage while staying within budgeted labor hours, ensuring the support needs of the clients are achieved. Prepare and post schedules in a timely manner, ensuring schedules are posted for the following month by the 15th and effectively utilizing staff within their assigned hours. Follow scheduling blocks according to assigned schedules. Monitor labor hours and ensure assigned service sites operate within budgetary guidelines. Ensure a safe work environment to minimize workers compensation injuries and financial expenditures. Responsible for timely reporting of all service site injuries and assisting with the management of claims. Participate in the development and implementation of client Individual Instruction and Support Plans (IISPs); support with writing and updating plans as needed. Supervise staff interactions with persons served and support staff to promote the rights of the persons served to achieve enhanced quality of life, promote their physical, social, and psychological well‑being. Promote the individuality of persons served by ensuring common living areas and bedrooms are individualized to reflect the personality of the person(s) who live there. Follow policies and protocols for disposal, collection, and storage of medical waste. Monitor and maintain compliance with all relevant Sails Washington policies, DDCS requirements, and Washington State regulations. Conduct regular QA checks and client check‑ins to ensure services are delivered as planned and provide timely and appropriate feedback with staff. Observe the implementation of client’s rights and coach staff on choice issues such as possessions, use of money, and church preferences. Communicate regularly with families, conservators, case managers, and other outside agency representatives as appropriate. Monitor and report incidents, complete follow‑up documentation, and implement corrective actions when needed. Ensure staff maintain organized and up‑to‑date documentation, including client files, staffing records, training logs, and compliance audits to ensure clients receive high‑quality service. Support the onboarding of new DSPs and ongoing professional development of the team. Work in the program as direct care as scheduled and necessary. Respond to emergencies or staffing challenges and participate in on‑call rotation as needed. Promptly report suspected child/dependent and adult abuse immediately to the immediate supervisor within SAILS policy and ensure complete mandated reporting with applicable agency and state regulations governing the services for assigned locations. Participate as needed with investigations involving persons served and employees at assigned service sites with Behavior Services Program Managers. Ensure team members maintain confidentiality of client information at all times. All necessary consents, HIPAA forms, Notice of Privacy Practices, and other required paperwork are completed in advance prior to treatment and when collaborating with other healthcare providers, agencies, and community resources. Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported in accordance with the law and program policies. Mandated Reporter. Responsible for overall health, safety, wellbeing, and quality of life for clients living in the homes supervised. Ensure all clients have needed personal care items, clothing, recreational items, entertainment equipment and access to preferred activities. Accept direction from various Residential Directors, Program Managers, and Residential Coordinators. Attend scheduled meetings with agencies and homes when needed. Attend inspections and unannounced visits from agencies. Oversee staff training and orientation in the assigned locations and work with the training department to ensure employees working in homes have completed or are scheduled to complete all needed training such as Nurse Delegation, Core Training, CPR/First Aid, 12 hours of continuing education annually, blood borne pathogens, mandatory reporting, abuse and neglect and other required training. Monitor and supervise Direct Support Staff to ensure each client receives necessary support to participate in activities and achieve goals established in their Support Plans. Monitor and supervise Direct Support Staff to ensure clients’ rights are honored and opportunities for choices are provided and encouraged. Monitor staff to ensure clients’ funds are managed to guarantee needs are met; review client’s petty cash and receipts weekly for accuracy and proper usage of funds. Ensure clients are provided transportation for medical appointments, therapies, work, school, activities, outings, and emergencies when they arise. Ensure overall quality of care, supervision, and safety of SAILS clients along with proper documentation to the company standards. Oversee, train, and provide progressive discipline to Direct Support Staff with assistance of Assistant Area Director and Area Director. Complete initial and annual employee performance reviews. Communicate home repair needs to the appropriate landlord, maintenance provider or other appropriate persons in a timely manner and ensure needed repairs are completed quickly. Responsible for the physical moving in or out of all clients, such as setting up transportation, personal belongings, shopping, furniture, bedding and other personal items. Ensure the safety of the site from fire, flood, and other hazards. Assess program effectiveness at achieving consumer's goals by constantly working with behaviorists in updating client's behavioral and skill goals. Maintain CP Program security alarms. Train and develop staff to be fully competent at their current job and ensure each employee receives sufficient direction and support to fulfill job responsibilities. Coordinate staff new hire training before performing duties and support clients without direct supervision. Coordinate outside and any additional training with Program Management. Act as a Crisis On‑Call Responder when designated. Conduct weekly compliance checks and medication audits of the homes to ensure each home is in compliance with state regulations and SAILS Washington policies and submit weekly reports to the Area Director. Attend client PCSP meetings. Collaborate with Assistant Area Director on designing and developing Individualized Instruction Support Plans (IISP). Coordinate new IISP and goal revisions with the residential team. Review the IISP and PBSP plan every six months with Assistant Area Director and Behavior Support Program Manager. Maintain professional working relationships with clients, families, vocational vendors, staff, DDCS Case/Resource Managers, co‑workers, and other service providers. Respond effectively to any client emergency and illness, following procedures and notifying Program Management as required. Maintain adequate supplies, materials, food, and emergency equipment to meet residents' needs. Maintain all consumer and staff records as required. Oversee day‑to‑day operations to ensure quality resident care and proper staff ratios are maintained. Submit weekly/bi‑weekly and monthly all required tasks & reports to Residential Area Director and Assistant Area Director (may include): Weekly Administrator Report Daily Dayforce Checking Medication Checks Submit and review client binders on a weekly basis, including: Financial Binder Behavior Support Binder Client Notebook Daily Binder (checking daily) Conduct In‑Service training for staff and train staff in all necessary areas. Create agenda for monthly staff meetings, facilitating these meetings at the Agency office unless approved otherwise. Ensure the planning, scheduling, and organizing of clients' in‑house activities, community recreational outings, medical and dental appointments, etc. (Must be written on the calendar). Make sure day‑to‑day operations of the program are well organized and meet client needs - and will NOT improvise. Report on a weekly basis to Program Management of supplies needed and maintenance required for the program. Restock depleted agency forms in the home. Other duties as assigned. Responsible for individual clients' behavioral and physical success through: Observation, clinical reports, and consultation with staff. Benefits We Provide Medical, Vision and Dental Insurance Voluntary Short‑term and Long‑term Disability Employee Assistance Program (EAP) Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance Accrued Paid Time Off Unlimited Peer Referral Program On‑Demand Pay Working Advantage employee discount program Health Savings Account (HSA) Flexible Savings Account (FSA)

401(K)

Capella University Discount Required Education and Experience High School Diploma 2 years of experience working with clients with disabilities 3 years of supervisory experience Licensing Requirements Must pass a Washington State background check First Aid/CPR Certified (within 120 days of employment, training can be provided) Blood Borne Pathogen (within 120 days of employment, training can be provided) Obtain CPI Blue Card Ongoing Eligibility Qualifications Complete and pass background check screening upon hire and every two years thereafter or as requested. Maintain active NAR, CPR/First Aid, Nurse Delegation, and other required certifications. Complete a minimum of 12 hours of continuing education annually. Complete all required and assigned training. Location/Region Bellevue, WA (98005) Job Status Full Time Hourly Rate $30.00 Work Base Snohomish & King County #J-18808-Ljbffr Redwood Family Care Network