Help Desk Specialist
Hub Technology Group
2+ years of professional experience or mix of internships, co-ops, etc Associates Degree or equivalent combination of education and experience. Impeccable customer service and end user empathy Technical proficiency with a variety of software, hardware and applications Must be able to multi-task and prioritize well Experience using ticketing system to track incidents Excellent writing and communication skills Demonstrated problem-solving ability Broad range of network and desktop knowledge Ability to give verbal instruction patiently to non-technical users Higher Ed and/or healthcare experience preferred Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Windows Server 2003/2008, Microsoft Office 2003/2010, MS365, Office365 #J-18808-Ljbffr
Vacancy posted 2 days ago
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