Customer Support Advisor (CSA)

Customer Support Advisor (CSA)

Classification

Exempt

Job Summary
The Customer Support Advisor (CSA) serves as the primary point of contact for customers regarding all service and parts needs. This role will primarily focus on supporting our compact construction equipment customers ensuring they receive exceptional support with our parts and service departments.

Essential Functions

• Selling machine maintenance plans repair services parts extended warranties and other management-approved products
• Maintain working knowledge of Doggett Heavy Machinery products and services to provide technical assistance when needed
• Communicate consistently with customers providing updates on parts orders and service work
• Stay current on product knowledge features and benefits for all products and services offered by the organization
• Maintain awareness of parts and service competitors as well as relevant industry and market trends
• Accurately complete all sales-related documentation including preparing quotes and collecting advance payment when required
• Test and operate machinery at customer job sites when necessary
• Manage customer undercarriage systems through periodic inspections and replacement planning
• Follow all safety rules and regulations when performing work assignments
• Always represent Doggett in a professional and positive manner
• Use and maintain company facilities and equipment safely and professionally
• Follow all company policies and procedures outlined in company manuals and the employee handbook
• Perform other duties as assigned by management to ensure customer satisfaction

Qualifications

• Fluent in Spanish and English (required)
• High school diploma or equivalent; associate degree from a technical college preferred
• 13 years of experience in a construction or agriculture-related role involving sales service training or related activities
• Strong computer skills
• Basic knowledge of electrical hydraulic powertrain and engine components
• Knowledge of machine control and guidance systems
• Excellent customer service and communication skills
• Valid Texas drivers license with a clean driving record

Typical Physical Activity

• A significant portion of the workday is spent outdoors walking bending stooping and climbing on and off machines
• Ability to occasionally lift up to 50 lbs
• Proper PPE is required during training and field activities

Travel Requirements

Must have reliable transportation and the ability to travel locally several times per week with occasional long-distance travel.

The Customer Support Advisor must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities duties and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Required Experience:

Unclear Seniority