Fraud Operations Analyst

Responsibilities Supports monitoring of customer financial accounts against various fraud prevention strategies Addresses fraud concerns reported by clients and associates Escalates suspicious activity that may be risky to the financial institution and customers Places outbound calls to validate fraud detection alerts with clients Answers inbound calls from customers or associates calling to report potential fraudulent activity on their accounts Documents investigation actions and mitigation actions Researches customer claims and gathers evidence regarding potential fraud activity Provides control feedback to continually improve efficacy Works with customers to verify account activity Requirements University (Degree) Preferred No Experience Required Operations and/or phone center experience Working knowledge of fraud industry practices Analytical skills with the ability to solve complex problems and execute on solutions Knowledge using Generative or Traditional AI software solutions or tools Hard Skills fraud prevention strategies fraud detection investigation actions mitigation actions analytical skills problem solving Generative AI Traditional AI Soft Skills communication customer service attention to detail Certifications & Qualifications University Degree #J-18808-Ljbffr