Client/Customer Services Representative IV
$30.23 - $35.23 per hourCynet Systems
Job Title
Job Overview: Pay Range: $30.23hr - $35.23hr
Responsibilities
- Approve the resolution of customer’s service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
Skills
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong ability to accurately document and record customer/client information.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience
- High school diploma or GED required.
Vacancy posted 18 hours ago
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