Service Desk Administrator

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

The Sr. Service Desk Administrator is responsible for the delivery, performance, support and tracking of IT assets within Consensus. This includes but is not limited to day-to-day troubleshooting, adds/moves/changes for phone, network and computer equipment, IT Asset Management, and participation in the Incident Management Process. This role will also be responsible for delivery of assigned tasks and management of activities for larger projects within Net Ops.

This position also includes minor responsibility for Office Administration. This includes but may not be limited to shipping and receiving, serving as liaison with building management, and coordination of internal moves, adds and changes. It is essential that the successful candidate be highly organized and possesses excellent communication skills. Candidate will need to liaise with Los Angeles-based resources on a daily basis and must be an excellent team player.

The value you will deliver…

• Maintain, analyze, troubleshoot, and repair computer/server systems, hardware, and peripheral devices.

• Provide technical support for employees on computer systems (Macintosh and MS-Windows), application software, and smartphones.

• Troubleshoot BYOD devices, including iPad, Android tablets, iPhones, Android phones, and other peripherals.

• Create and update standard OS images using Ghost and other imaging products.

• Gather requirements, propose solutions, and fulfill requests for end-user computing activities and projects.

• Administer end-user computing resources, including Active Directory, print servers, email, and remote access.

• Monitor licensing usage and compliance of end-user computing software.

• Monitor the service ticket tracking system and respond to new issues.

• Manage PC vendor relationships and ensure the PC order process meets SLA requirements.

• Order and maintain IT assets in the ITAM tracking application.

• Onboard new employees and contractors, ensuring accounts are set up in Active Directory, Google Workspace, and other relevant systems.

• Manage apps and policies for employee laptops in Microsoft Intune, including creating PowerShell scripts.

• Provision and upgrade laptops as needed.

• Troubleshoot, diagnose, and escalate technical issues; document processes and solutions.

• Assist with technical projects as needed.

• Occasionally travel for business needs.

What you will bring to the table…

• 4+ years of computer systems support experience, mostly working directly with end-users.

• 4+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications.

• 2+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience.

• 2+ years of Remote PC management and software distribution in an enterprise environment is required.

• Candidate must have excellent written and spoken communication skills.

• 6+ years of computer systems support experience, mostly working directly with end-users.

• Experience with an internal Service Desk ticket tracking application. (Jira preferred)

• Candidate must possess expert technical knowledge of PC operating systems including Window and Mac.

• Candidate must possess expert technical knowledge of PC hardware systems.

• Candidate will be required to perform a variety of complicated tasks with minimal supervision.

• Candidate must be able to lift and transport moderately heavy objects such as computers and peripherals.

• High School Degree or GED

You will stand out if you also have…

• 6+ years of computer systems support experience, mostly working directly with end-users.

• 6+ years of experience in application support for Google Workspace, Microsoft Office, Active Directory, and Anti-Virus applications.

• 4+ years of IT Help Desk experience along with a demonstrated track record of troubleshooting experience.

• 4+ years of Remote PC management and software distribution in an enterprise environment is required.

• Understanding of MDM (Mobile Device Management) Solutions

• Understanding of GAM (Command line management for Google)

• Linux operating systems is a bonus.

• Understanding of basic networking

• Hands-on experience with cloud identity providers like Okta or Onelogin

• Exposure to working within regulated frameworks like PCI, FedRAMP, or HIPAA

• Associate's degree in Computer Science or equivalent experience

Hybrid Roles

• Location requirements: Hybrid - Los Angeles Area
• Office requirements: 2 Days a week in LA Based Office
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
• Technology requirements: Reliable, high speed internet
• Eligible for sponsorship: No

The compensation for this role is up to $40.00-$45.00 an hour USD. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com