Office Associate

Summary Statement This Office Associate role will support the Division of Unemployment Insurance. You'll perform general office support which includes processing, filing, and tracking data/information; and providing customer service support such as answering phones, greeting visitors, and responding to basic inquiries. Essential Functions Delivers excellent customer service in-person, electronically, or by written communication. Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation. Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data. Sorts, codes, scans, uploads, logs, and indexes data/information. Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information. Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required. Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements. Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters. Performs other related duties as required. Job Requirements Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies. Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others. Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information. Conditions of Hire Applicants must be legally authorized to work in the United States. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. A satisfactory criminal background check is required as a condition of hire. Benefits For details on the comprehensive benefit package, please visit Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements. It is essential that you provide complete and accurate information on your application and supplemental questionnaire, including dates of employment, job title, and job duties. All correspondence related to your application will be sent via email. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. For assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call View phone number on click.appcast.io or email View email address on click.appcast.io. Equal Opportunity Mandate The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr